What are the responsibilities and job description for the National Account Manager position at Allegro Home Delivery?
Allegro Home Delivery specializes in providing fast, courteous, and reliable delivery services with a focus on client success. Acting as an extension of customer service, Allegro ensures seamless communication and early notifications to reduce anxiety and improve satisfaction. Supporting retailers, distributors, and manufacturers, Allegro excels at white glove deliveries with services like installation, assembly, and Wi-Fi connectivity for smart devices. With Allegro, partners benefit from comprehensive and efficient delivery solutions tailored to their needs.
The National Account Manager will oversee strategic relationships with key clients and ensure successful execution of delivery services at the national level. This is a full-time, on-site role located in St. Paul, MN. Responsibilities include managing client accounts, ensuring customer satisfaction, analyzing performance metrics, leading projects, identifying business opportunities, and collaborating with internal teams to refine service delivery processes. Additionally, the National Account Manager will act as a key contact for clients, responding to inquiries and resolving issues promptly.
- Proven experience in account management, customer relationship management, and business development
- Strong communication and negotiation skills for managing external and internal stakeholders
- Ability to analyze performance metrics and implement strategies for improvement
- Project management expertise, including the ability to lead and coordinate multidisciplinary teams
- Proficiency in CRM software and Microsoft Office Suite
- Strong organizational and problem-solving skills
- Bachelor’s degree in Business Administration, Marketing, or a related field (preferred)
- Experience in logistics, supply chain, or delivery services is a plus