Customer Service Representative

About us

Allegra Marketing, an Urbandale Iowa-based Marketing services firm specializing in graphic design, printing, mailing and signage products as well as digital solutions is currently recruiting for an Customer Service Representative to join our local office. If you are passionate about understanding client objectives and getting the details into our system that help them reach those goals then this could be the perfect career opportunity for you!

Before we jump into the job description, here are some frequently asked questions that may help you determine if an Impact Strategist a good fit for you.

What is a Customer Service Representative?
Are you a creative, organized individual who loves interacting with clients and delivering superior customer service? If so, then an Customer Service role might be the perfect fit for you! Not only will this position provide you with the opportunity to work one-on-one with customers but also allow you to manage several projects simultaneously. You will come up with creative solutions and track the progress in our systems.

Who is the Ideal Candidate?
The ideal candidate may have customer service experience but definitely has a great attitude and is attentive to client needs. They may also have project management experience, but are definitely organized and can manage multiple projects/clients at once. They like to use technology to connect with people. Including email, phone, social media platforms and salesforce CRM.

What is it like to be part of the team at Allegra?
We take our commitment to providing outstanding solutions for our customers seriously, yet also enjoy a lighthearted office environment. Our team is collaborative and passionate - always striving to accomplish amazing things! We recognize creativity at its finest; those who bring unique skillsets and cultures are welcomed with open arms here.

Everything Else You Need to Know

Responsibilities and Duties (the necessary but boring part of a job posting)

The primary responsibility is to foster business growth among existing customers, as well as identify and acquire new ones. Moreover, you must provide consulting services to clients who need advice concerning product selection. This role is an excellent opportunity to expand your skill set and become a major player in our developing team. As part of the job, you will be cross-trained across multiple disciplines to build up career progression potential.

The ideal candidate will be a critical thinker and problem-solver. A customer service representative is expected to manage assigned customers, handle incoming customers, and potential customer calls and foster relationships. This team member will work closely with the production team to ensure timely and accurate quotes and production.

This is a deadline-driven environment. At times, every team member is expected to roll up their sleeves to complete a project, even if it is “not your job”. One must be ready and willing to learn new skill sets and programs and desire to continue to learn and grow. To thrive in this position, you must juggle multiple projects and priorities at once. And, because there will always be “rush jobs”, the Customer Success Representative will help expedite those projects by communicating clear instructions and deadlines to production staff.

Specific responsibilities include:

Prepare visual options for Printed Material, Signs, and Promotional Products

Prepare quotes for customers as well as support sales staff

Prepare job tickets with detailed information for production

Sending invoices after jobs are completed

Foster relationships with current customers through our survey rewards

Manage the workflow and production to meet the agreed deadline with the customer

Request project quotes from outside vendors, assure proper production

Work with the team to create continued streamlined production & design processes

Be creative with new ideas on communication with our customers

This is not a remote position.

Qualifications and Skills

The ideal candidate will already have experience in the print or digital marketing industry but not a must. In addition, candidates should have excellent interpersonal skills - a sense of humor, as well as good math skills, and an awareness of design and colors. You must be organized as this position takes care of multiple jobs at the same time.

Job Type: Full-time

Pay: $41,600.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Experience:

• Customer relationship management: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $41,600 - $52,000