What are the responsibilities and job description for the Member Resolution Specialist position at Allegius Credit Union?
Position Summary:
The Member Resolution Specialist is responsible for performing a wide range of sales, service, lending, and resolution functions related to member accounts, loans, and collections. This position supports both front-end and back-end member service and lending processes, helping ensure member retention, compliance, and operational excellence. The role requires professionalism, detailed knowledge of Credit Union products and services, adaptability, and a strong commitment to member service.
Key Responsibilities:
Collections & Member Resolutions
- Work collections of all loan and deposit accounts; handle non-routine collection matters.
- Access and interpret credit bureau reports; process or correct related information.
- Maintain effective procedures on delinquent and potentially delinquent accounts.
- Work with life/disability claims for loan resolutions or payoffs.
- Post payments (e.g., attorney payments, bankruptcy, sale proceeds, insurance, refunds).
- Recommend charge-offs to the Member Resolutions Manager; report to agencies as needed.
- Prepare legal documents (e.g., judgments, suits, repossessions, foreclosures).
- Close subaccounts and/or memberships related to collections.
- Warm/unwarm or close debit cards in connection with collections efforts.
- Maintain negotiable instruments associated with member resolution activities.
Lending Operations
- Complete loan lifecycle tasks from origination to payoff (Indirect and in-house).
- Process indirect loan requests, approvals, and denials with appropriate disclosures.
- Maintain indirect loan accounts (e.g., payment changes, titles, FPI, Loyal American Loan product).
- Maintain and pay the Loyal American Loan product.
- Track titles, post payoffs, and perform required loan maintenance.
- Follow loan policies, including compliance with FACT Act, MLA, and other federal regulations.
- Assist lending staff when needed.
- Support Alloya transactions and wire transfers (within approval limits).
Compliance & Regulation
- Understand and follow BSA, OFAC, AML, Reg CC, Reg DD, Reg V (FACT Act), Bankruptcy and other regulations.
- Confidentially report any suspected compliance or regulatory violations.
- Adhere to procedures regarding deceased members and confidentiality requirements.
Member & Staff Support
- Provide information and solutions to members, staff, and indirect vendors.
- Research and resolve member complaints or problems related to accounts and services.
- Verify account and member identity in all interactions.
- Act as a resource to examiners, auditors, and Credit Union staff.
- Train and support other team members within the department.
- Educate and train others on the tasks and responsibilities of the Member Resolution Specialist.
- Assist with periodic staff meetings and training sessions to discuss changes in procedures, services, or regulations.
Administrative & Operational Duties
- Maintain detailed and accurate records using systems like tracker, follow-up, comments, and electronic folders.
- Perform month-end functions as required.
- Post approved time off and schedules to the department’s Insight calendar.
- Maintain up-to-date email correspondence and documentation.
- Suggest and contribute to process improvements and departmental enhancements.
- Participate in departmental meetings and training sessions on new policies or procedures.
Pay: From $25.30 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Profit sharing
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience:
- Financial Institutional : 1 year (Preferred)
Work Location: In person
Salary : $25