Administrative Assistant I

Please note that this is a contract role providing services to Samsung through external staffing partners of Allegis Global Solutions (AGS). If you are selected for this role, you will be employed by AGS and will not be an employee of Samsung

Key Responsibilities

Service Network Administration

• Process on-site evaluations and support assessment program execution.
• Create and manage system access for the CE service network, including MFA setup, user mapping, and access requests.
• Maintain dispatch status and monitor PUMI assignments across the service network.
• Process contractor offboarding activities, including contract terminations and system access deactivation.
• Coordinate onboarding activities for new technicians, including approvals and uniform orders.
• Support administrative projects, including contract amendments, payment verification, and resolution of missing payments.
• Assist with SMDF review, validation, and processing activities.

Assessment & Performance Management

• Manage CE On-site Evaluation Checklists within the assessment portal.
• Partner with the Assessment Team to coordinate and confirm evaluation schedules.
• Review assessment results, complete required data entries, and upload final scores into management systems.
• Track and summarize assessment progress through weekly management reports.
• Analyze service center audit and assessment results to identify performance trends and improvement opportunities.
• Present performance reviews and findings to upper management.
• Collaborate with regional managers to develop and implement corrective action and improvement plans when required.

Required Skills & Qualifications

• Minimum 2 years of professional experience in a corporate environment.
• Experience in field service operations, administration, project coordination, or related functions preferred.
• Strong organizational skills with the ability to prioritize, manage multiple tasks, and work effectively in a fast-paced environment.
• Excellent verbal and written communication skills with the ability to interact professionally with vendors, service partners, cross-functional teams, and senior leadership.
• Demonstrated ability to collaborate across departments and build strong working relationships.
• Highly adaptable, quick learner with the ability to navigate and utilize multiple systems and platforms.
• Detail-oriented with strong analytical and problem-solving capabilities.
• Team-oriented mindset with a desire to learn, grow, and contribute to the Samsung Care organization.
• Advanced proficiency in Microsoft Excel (pivot tables, formulas, reporting), Word, and PowerPoint.

Education & Experience

• Bachelor's Degree or equivalent combination of education and relevant work experience.
• 2 years of experience in operations coordination, project coordination, field service support, or administrative functions.

Must-Have Qualifications

• 2 years of corporate work experience with exposure to operations, project coordination, field service, or administration.
• Strong communication and stakeholder management skills, including experience working with vendors, service networks, and senior management.
• Exceptional organizational and multitasking abilities.
• Ability to quickly learn new systems and effectively communicate assessment and operational information across multiple teams and platforms.
• Strong proficiency in Microsoft Office, especially Excel, for data analysis and reporting.

Additional Details:

• Location: 6625 Excellence Way Plano, TX
• Duration: 3 Months
• Pay Range*: $15 - $17.50/hr
• Weekly Schedule: 40 hours
• Job Status: Non-Exempt
• Application Deadline: August 27,2026

This role is eligible for the following benefits:

• Medical, dental & vision
• Hospital plans
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available (USA)
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Employee Assistance Program
• Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Existing Vacancy: This posting is for an available position

AGS is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you require a reasonable accommodation related to the application or interview process due to a disability, please email accommodation@allegisglobalsolutions.com. This inbox is monitored solely for accommodation requests. For questions about open roles or to apply, please submit your application through the job posting, as this inbox is not monitored by recruiters and applications sent here will not be reviewed.

In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.

Please note that we may use artificial intelligence (AI) tools to screen, assess, or select applicants for this position. These tools may analyze application materials and assist our team in identifying candidates whose qualifications best match the requirements of the role. If you have questions about our use of AI in the hiring process, or would like more information, please contact us.

*We reserve the right to pay above or below the posted wage based on factors unrelated to protected classifications.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

San Francisco Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

City of Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring.

Salary : $15 - $18