What are the responsibilities and job description for the Lead - Customer Service/Ground Operation position at Allegiant?
JOB REQUIREMENTS: Lead - Customer Service/Ground Operations Agent - ATW
Summary This position is responsible for overseeing and providing
operational support to airport Customer Service/Ground Operations
(Cross-Utilized) Agents Consistent With The Requirements Of Company
policy and federal and state regulations, providing customer service to
all customers, including scheduled or charter services. Responsibilities
will also include ground operations, aircraft cleaning, security,
operations and commissary duties as required. Visa Sponsorship Available
No Minimum Requirements Combination of Education and Experience will be
considered. Must be authorized to work in the US as defined by the
Immigration Act of 1986. Must pass a Criminal Background Check.
Education: High School Diploma/GED Education Details: High School
diploma or equivalent; College preferred Certification: No Years of
Experience: Minimum one (1) year Customer Service experience, airline
industry experience Valid/Unexpired Driver\'s License: Yes Must be at
least 18 years of age and possess a valid driver\'s license. Ability to
read, write, and speak English in order to receive and understand
instructions, directives, and ensure safety, as well as the ability to
interact with customers, is a requirement of the job. Preferred
Requirements Allegiant Customer Service and Ground Operations
procedures, basic computer skills, general knowledge of office
equipment. The ideal candidate must be people oriented, highly motivated
with a positive and friendly attitude. Must be able to communicate with
internal and external customers with professionalism and integrity. Must
be well groomed and adhere to dress code policy. Ability to work
efficiently under time constraints. Must be willing to work a flexible
schedule including nights, weekends and holidays. Job Duties Coordinate
and direct duties and activities of Customer Service/Ground Operations
(Cross-Utilized) agents. Interface with supervisors, leads and all
departments to ensure that service issues are addressed and/or corrected
to ensure quality of service. Ensure that all company safety rules
(including dangerous goods handling and awareness) are being adhered to.
Report safety hazards and incidents to supervisor. Perform functions of
a Customer Service/Ground Operations (Cross-Utilized) Agent, must be
able to work flexible hours, including nights, weekends and holidays and
must be able to stay for irregular operations. May discipline employees
(under Supervisory Direction) Who Violate Company Rules And Regulations.
May cover Supervisory staff vacations and absences, if needed. Schedule
based upon operational need and seniority. Assign employees to work
specific job functions as needed. Process tickets, check baggage,
monitor carry-on baggage for size and quantity, and assign seats.
Provide information on arrival and departure times, boarding procedures,
carry-on regulations, and seating arrangements. Handle denied boarding
situations, solicit volunteers, re-accommodate customers and provide
hotel, meal, and taxi vouchers when appropriate. Ensure FAA, Allegiant
Air and airport regulations are followed. Assist Customers with special
needs, i.e., Customers who need assistance in boarding. Load and unload
baggage and co-mail of various weight and dimensions to and from
aircraft and applicable airport baggage areas. Marshal in the planes and
push back the aircraft. Operate heavy, motorized machinery/equipment
including, but not limited to tugs, tractors, belt loaders, bag carts,
push-back tractors, deicers, etc. Lead by example and motivate team
members. Ability to read and write English. Coordinate, provide training
and ensure training requirements are met for all employees, i.e., new
hires, recurrent, supplemental and local training issues. Other duties
as assigned. Physical Requirements The Physical Demands and Work
Environment described here are a representative of hose that must be
met by a Team Member to successfully perform the essential functions of
the role. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions of the role.
Airport Agent - While performing the duties of this job, the Team Member
is regularly required to stand, sit, talk, hear, see, reach, stoop,
kneel, climb and use hands and fingers to operate various types of tools
and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). May be
required to lift, push, pull, or carry up to 300 lbs. May be required to
work various shifts/days in a 24-hour situation. Regular attendance is a
requirement of the role. Exposure to heights, small spaces, extreme
noise (i.e. airport with planes, vehicles, and other machinery),
temperature, wind, and light fluctuations. Ability to work in a confined
area as well as the ability to crawl in and out of small spaces for
extended periods of time. Ability to wear personal protective gear. Some
travel may be a requirement of the role. Essential Services Provider
Allegiant as a national air carrier is deemed an essential service
provider during declared national and state emergencies. Team Members
will be required to report to their assigned trip or work location
during national and state emergencies unless prohibited by local, state
or federal order. EEO Statement We welcome all individuals from varied
Backgrounds And Experiences To Apply. Our Company Celebrates Diversity,
and we value the unique perspectives and talents that each person brings
to our team. Equal Opportunity Employer: Disability/Veteran For more
information, see https://allegiantair.jobs Full Time Hourly Benefits:
Profit Sharing Medical/Dental/Vision/Life/ Disability Insurance Medical
Travel Reimbursement Legal, Identity and Pet Insurance 401K with an
employer match Employee Stock Purchase Plan Employee Assistance Program
Tuition Reimbursement Flight Benefits 10 paid vacation days for the
first year 10 paid holidays per year Full Time Salary Benefits: Profit
Sharing Medical/Dental/Vision/Life/ Disability Insurance Medical Travel
Reimbursement Legal, Identity and Pet Insurance 401K with an employer
match Employee Stock Purchase Plan Employee Assistance Program Tuition
Reimbursement Flight Benefits Unlimited flexible time off 10 Paid
holidays per year Part Time Benefits: Profit Sharing Medical Travel
Reimbursement Legal, Identity and Pet Insurance 401K with an employer
match Employee Stock Purchase Plan Employee Assistance Program Tuition
Reimbursement Flight Benefits Sick time \$18 - \$19 an hour PI283645135
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.click2apply.net/pk45pjC5D4WbxTe8wF5Awg
Summary This position is responsible for overseeing and providing
operational support to airport Customer Service/Ground Operations
(Cross-Utilized) Agents Consistent With The Requirements Of Company
policy and federal and state regulations, providing customer service to
all customers, including scheduled or charter services. Responsibilities
will also include ground operations, aircraft cleaning, security,
operations and commissary duties as required. Visa Sponsorship Available
No Minimum Requirements Combination of Education and Experience will be
considered. Must be authorized to work in the US as defined by the
Immigration Act of 1986. Must pass a Criminal Background Check.
Education: High School Diploma/GED Education Details: High School
diploma or equivalent; College preferred Certification: No Years of
Experience: Minimum one (1) year Customer Service experience, airline
industry experience Valid/Unexpired Driver\'s License: Yes Must be at
least 18 years of age and possess a valid driver\'s license. Ability to
read, write, and speak English in order to receive and understand
instructions, directives, and ensure safety, as well as the ability to
interact with customers, is a requirement of the job. Preferred
Requirements Allegiant Customer Service and Ground Operations
procedures, basic computer skills, general knowledge of office
equipment. The ideal candidate must be people oriented, highly motivated
with a positive and friendly attitude. Must be able to communicate with
internal and external customers with professionalism and integrity. Must
be well groomed and adhere to dress code policy. Ability to work
efficiently under time constraints. Must be willing to work a flexible
schedule including nights, weekends and holidays. Job Duties Coordinate
and direct duties and activities of Customer Service/Ground Operations
(Cross-Utilized) agents. Interface with supervisors, leads and all
departments to ensure that service issues are addressed and/or corrected
to ensure quality of service. Ensure that all company safety rules
(including dangerous goods handling and awareness) are being adhered to.
Report safety hazards and incidents to supervisor. Perform functions of
a Customer Service/Ground Operations (Cross-Utilized) Agent, must be
able to work flexible hours, including nights, weekends and holidays and
must be able to stay for irregular operations. May discipline employees
(under Supervisory Direction) Who Violate Company Rules And Regulations.
May cover Supervisory staff vacations and absences, if needed. Schedule
based upon operational need and seniority. Assign employees to work
specific job functions as needed. Process tickets, check baggage,
monitor carry-on baggage for size and quantity, and assign seats.
Provide information on arrival and departure times, boarding procedures,
carry-on regulations, and seating arrangements. Handle denied boarding
situations, solicit volunteers, re-accommodate customers and provide
hotel, meal, and taxi vouchers when appropriate. Ensure FAA, Allegiant
Air and airport regulations are followed. Assist Customers with special
needs, i.e., Customers who need assistance in boarding. Load and unload
baggage and co-mail of various weight and dimensions to and from
aircraft and applicable airport baggage areas. Marshal in the planes and
push back the aircraft. Operate heavy, motorized machinery/equipment
including, but not limited to tugs, tractors, belt loaders, bag carts,
push-back tractors, deicers, etc. Lead by example and motivate team
members. Ability to read and write English. Coordinate, provide training
and ensure training requirements are met for all employees, i.e., new
hires, recurrent, supplemental and local training issues. Other duties
as assigned. Physical Requirements The Physical Demands and Work
Environment described here are a representative of hose that must be
met by a Team Member to successfully perform the essential functions of
the role. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions of the role.
Airport Agent - While performing the duties of this job, the Team Member
is regularly required to stand, sit, talk, hear, see, reach, stoop,
kneel, climb and use hands and fingers to operate various types of tools
and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). May be
required to lift, push, pull, or carry up to 300 lbs. May be required to
work various shifts/days in a 24-hour situation. Regular attendance is a
requirement of the role. Exposure to heights, small spaces, extreme
noise (i.e. airport with planes, vehicles, and other machinery),
temperature, wind, and light fluctuations. Ability to work in a confined
area as well as the ability to crawl in and out of small spaces for
extended periods of time. Ability to wear personal protective gear. Some
travel may be a requirement of the role. Essential Services Provider
Allegiant as a national air carrier is deemed an essential service
provider during declared national and state emergencies. Team Members
will be required to report to their assigned trip or work location
during national and state emergencies unless prohibited by local, state
or federal order. EEO Statement We welcome all individuals from varied
Backgrounds And Experiences To Apply. Our Company Celebrates Diversity,
and we value the unique perspectives and talents that each person brings
to our team. Equal Opportunity Employer: Disability/Veteran For more
information, see https://allegiantair.jobs Full Time Hourly Benefits:
Profit Sharing Medical/Dental/Vision/Life/ Disability Insurance Medical
Travel Reimbursement Legal, Identity and Pet Insurance 401K with an
employer match Employee Stock Purchase Plan Employee Assistance Program
Tuition Reimbursement Flight Benefits 10 paid vacation days for the
first year 10 paid holidays per year Full Time Salary Benefits: Profit
Sharing Medical/Dental/Vision/Life/ Disability Insurance Medical Travel
Reimbursement Legal, Identity and Pet Insurance 401K with an employer
match Employee Stock Purchase Plan Employee Assistance Program Tuition
Reimbursement Flight Benefits Unlimited flexible time off 10 Paid
holidays per year Part Time Benefits: Profit Sharing Medical Travel
Reimbursement Legal, Identity and Pet Insurance 401K with an employer
match Employee Stock Purchase Plan Employee Assistance Program Tuition
Reimbursement Flight Benefits Sick time \$18 - \$19 an hour PI283645135
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.click2apply.net/pk45pjC5D4WbxTe8wF5Awg
Salary : $19