Clinical Operations Manager

SUMMARY: The Clinical Operations Manager provides clinical leadership for Allegiance Mobile Health, focusing on developing and overseeing quality improvement, education, and credentialing programs. The position ensures compliance with regulatory standards, manages process improvement initiatives, supports staff development, and collaborates with both internal leaders and external partners. Field presence for real-time assessment and feedback is also a key responsibility. The ideal candidate has EMS field and leadership experience, strong organizational skills, and relevant certifications. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Responsibilities include, but are not limited to)

• Collaborates with the Chief Medical Officer (CMO), Regional Operating Officers, District Managers, and Shift Supervisors to establish and maintain a clinically focused program that inspects, measures, and evaluates current practices. Identifies areas for improvement and designs targeted training and education to address these needs efficiently. Serves as a clinical liaison to ensure compliance with clinical and regulatory standards, enabling operations to concentrate on staffing, response readiness, supplies, and contract compliance.
• Develop and manage programs within the guidelines established by the Chief Medical Officer, the Company's Vision, Goals, and Policies, as well as those of the Texas Department of State Health Services (DSHS).
• Plans, executes, and tracks Clinical Quality Improvement activities in partnership with the CMO to ensure timely reviews and the implementation of effective remediation plans.
• Coordinates and manages initial and ongoing credentialing activities.
• Assists the EMS Academy by identifying and coordinating regional lecturers for continuing education, specialized training educators, certification instructors, and initial education instructors.
• Collaborates with and supervises Field Training Officers to design, implement, and maintain comprehensive New Hire Orientation and Process Improvement Plan programs. Ensures effective education and preparation of new employees and those on remediation plans. Oversees Field Training Officers in credentialing staff and evaluating clinical competencies.
• Stays current with evidence-based practices and research to guide patient care and protocol development. Contributes to the creation and implementation of clinical operating guidelines and coordinates research or quality improvement projects as needed.
• Engages in ongoing professional development, seeking opportunities to advance the clinical department positively and progressively.
• Responds to EMS scene calls to assess the skills and abilities of EMS personnel, providing immediate feedback and using collected data to inform process improvements.
• Works with the Quality Assurance Department to provide field input and share process improvement strategies with staff. Ensures clinical Key Performance Indicators (KPIs) are met and leads projects to drive progress when necessary.
• Oversees regional compliance with documentation standards, ensuring completion of patient care reports, adherence to clinical documentation requirements, and validation of data collection.
• Collaborates with local hospital systems and Regional Advisory Councils to gather patient outcome data, identify process improvement opportunities, and facilitate educational initiatives.
• Conducts regular inspections of personnel and equipment to ensure compliance with state regulations, safety standards, and departmental clinical standards. Prepares responses to Texas DSHS inquiries regarding complaints, inspections, and regulatory requirements.
• Leads regional clinical coordination activities under the direction of the Chief Medical Officer to ensure collaboration and compliance with clinical standards, resolving any conflicts constructively.
• Serves as the Infection Control Officer for the organization.
• Attend all regularly scheduled clinical management and staff meetings.

KNOWLEDGE & SKILLS:

• Experience leading and managing both full-time and part-time employees is preferred.
• Ability to think creatively and apply innovative leadership and management techniques is required.
• Strong computer skills, including Microsoft Outlook, Word, Excel, and PowerPoint, are required.
• Strong customer service skills and the ability to communicate effectively with diverse groups of people are required.
• Excellent organizational skills.
• Attention to detail and accuracy are required.

PHYSICAL REQUIREMENTS:

• Ability to communicate clearly via phone, online, and text as regularly required to talk and hear

• Lift, carry, balance and push up to 125 pounds (250 pounds with assistance).
• Demonstrate flexibility and physical coordination by bending from the waist and touching toes, squat with legs parallel to the ground, and kneeling with both knees firmly on the ground.
• Repetitive lifting, squatting, stooping and kneeling.
• Climb 20 sets of stairs without rest within 60 seconds.
• Demonstrate fine manual dexterity by performing job-related clinical skills (starting IV's, intubating, etc.).
• Have correctable vision adequate to read street signs, see in low light and read the small print.

• Ability to operate standard office software and equipment such as computer, phone, copier/printer, online fax, Microsoft Office and applicant tracking system.

MINIMUM QUALIFICATIONS:

• Minimum of three (3) years EMS field experience and two (2) years EMS leadership experience required.
• Current certification as a Texas Paramedic is required; licensure is preferred.
• ACLS, PHTLS/ITLS, PALS/PEPP, TECC, and CPR certifications are preferred.
• State of Texas EMS Instructor certification is preferred.
• State of Texas Administrator on Record.
• NIMS 300, 400
• A valid Texas Class "C" Driver's License, and insurable driver record, is required.
• While this position is remote, Texas residency is required.

Allegiance is an EEO employer as defined by the EEOC.

Salary : $75,000 - $85,000