Dispatcher / Administrative Assistant

Dispatcher / Administrative Assistant

We are currently seeking a motivated and organized Dispatcher / Administrative Assistant to join our growing team. This position plays a critical role in coordinating technicians, communicating with tenants and property managers, and ensuring daily operations run efficiently.

Responsibilities Include:

• Answering incoming calls professionally and efficiently
• Inputting work orders received from clients via service email
• Calling tenants to confirm availability and scheduling appointments through our CRM system (Jobber)
• Updating property managers through web portals such as AppFolio, Meld, RentVine, and similar platforms
• Managing and maintaining the unscheduled work order queue
• Coordinating with upper management regarding larger projects and scheduling priorities
• Utilizing dispatch tools such as MapQuest, ChatGPT, and other resources to minimize technician windshield time and improve route efficiency
• Uploading material receipts into Jobber
• Reviewing technician job completion items before dispatching to the next call, including:
• • Job cleanliness verification
  • Completion photos
  • Required documentation
• Maintaining a clean, organized, and professional workspace

Qualifications:

• Strong multitasking and organizational skills
• Ability to work in a fast-paced environment
• Experience with Microsoft Word, Microsoft Outlook, and general computer navigation
• Excellent customer service and communication skills
• Bilingual preferred
• Self-starter with strong problem-solving abilities
• Experience in dispatching, property management, construction, or maintenance coordination is a plus

Compensation:

Pay scale is based on experience, performance, customer service skills, growth within the company, and the ability to maintain scheduling efficiency and organization.

We are looking for someone dependable, detail-oriented, and motivated to grow long-term with our company.