IT Customer Support / Field Service Technician

Allegheny Science & Technology (AST) is seeking an IT Customer Support / Field Service Technician to support our DOE customer in Idaho Falls, Idaho. This position is 100% onsite and will support a 9/80 schedule. 

Duties and Responsibilities:

• Respond to and diagnose problems through discussions with users including problem recognition, research, isolation, and resolution steps.
• Utilization of problem management database and help desk systems.
• Answer the help desk phones, input tickets into the automated tracking system, troubleshoot customer problems and provide customer assistance on all major products in the DOE-ID computing environment including, but not limited to: Microsoft Windows, Microsoft O365 Outlook, Microsoft Office Suite, Microsoft Teams, and other applications specific to DOE-ID.
• Maintain all hardware including desktops, laptops, printers, monitors, keyboards, disk drives, scanners, FIPS 140-2 compatible thumb drives and other peripheral equipment.
• Ensure proper setup with the latest standards for all desktop and laptop systems.  Image systems, address vulnerabilities, and office setup.
• Assist in the distribution of security patches and ensure proper and timely installation.

Required Qualifications:

• Minimum of three (2) years of experience supporting a Help Desk / Service Desk / Field Technician environment OR active A Certification with a minimum of two (1) years of related experience.
• Must have at least a High School Diploma.
• Strong communication skills, both written and verbal. 
• Must have technical experience with Microsoft Office products.
• Experience troubleshooting hardware related issues.
• Must maintain a high level of customer service relationship standards
• Have a high level of time management skills in handling tasks, prioritizing tasks, completing tasks, and arriving to work on time.
• Ability to obtain Government BAO clearance or higher, and an HSPD-12 badge.

Desired Qualifications:

• Active A certification.
• Prior experience supporting government type operations office’s computing environment in a Help Desk capacity.
• Ability to obtain a DOE L or Q Security clearance.

Other Qualifications:

• US Citizenship is required.

Multiple factors contribute to determining the final pay for a position. These include, but are not limited to, relevant work experience, skills, certifications, and competencies that align with the specific role, geographic location, educational background, and contract provisions related to labor categories specific to the position. We are committed to offering a competitive compensation package that reflects the value and expertise that each candidate brings to our team. 

The pay range for this position based on full-time employment is $55,000 - $65,000.