Customer Service Specialist (Hydrasearch)

## Job Details

### Description

Client Service Specialist

Location: 203A Log Canoe Circle, Stevensville, MD 21666-2128

Work Hours: 8:00 AM to 5:00 PM, Monday through Friday

Hourly Rate: $21.00 - $26.00/hr

Hydrasearch is looking for a Client Service Specialist to join our team in Stevensville, MD!The Client Service Specialist will provide customer service and inside sales support for Hydrasearch customers. Responsibilities will include order entry, generating quotations, stock requests, and responding to customer inquiries. Strong communication skills with internal and external customers is highly valued. A successful candidate will be highly organized, will be detail oriented, have a professional demeanor and have a positive attitude. We are looking to hire for these skills and are willing to train the individual for the specific tasks we require.

About Us:Hydrasearch is a U.S. manufacturer specializing in fluid-transfer and control systems for maritime, aerospace, and defense applications. Since its founding in 1962, Hydrasearch has developed capabilities in hose assemblies, valve fittings, and customer machined parts, often to meet MIL-SPEC and naval standards.

At Hydrasearch, we value the contributions of our Military Veterans and proudly employ our nations heroes. Veterans are strongly encouraged to apply.

What You'll Do

In this role, you are more than just a point of contact; you are a solutions provider. You will manage the lifecycle of client interactionsfrom initial inquiry and technical quoting to order fulfillment and post-delivery support. You will act as the bridge between our customers and our internal production and engineering teams to ensure every requirement is met with accuracy.

• Inquiry Management:Respond to customer requests for quotes (RFQs) and provide information on product availability and lead times.
• Order Oversight:Enter and manage orders within our ERP system, ensuring all technical and compliance specifications are documented.
• Cross-Functional Collaboration:Partner with Production, Engineering, and Shipping departments to track order status and resolve potential delays.
• Problem Solving:Address and resolve customer concerns regarding shipments, billing, or technical discrepancies with a professional, proactive approach.
• Record Keeping:Maintain meticulous customer records and documentation in accordance with our quality management standards.
  
  

Required Qualifications

What We're Looking For:

• Education:High School Diploma or equivalent.
• Experience:Minimum of 2-3 years in a professional customer service or administrative role.
• Communication:Superior verbal and written communication skills; ability to interact professionally with diverse stakeholders.
• Software Proficiency:Strong skills in Microsoft Office (specifically Excel and Outlook).
• Attention to Detail:Proven ability to manage high volumes of data and complex orders without sacrificing accuracy.
• Local Commute:Reliability to work on-site at our Stevensville, MD facility.
  
  

Preferred Qualifications

• Industry Background:Experience working within a manufacturing, aerospace, maritime, or distribution environment.
• Technical Aptitude:Ability to read basic blueprints or understand technical product specifications.
• Systems Experience:Prior experience using ERP systems (e.g., Global Shop Solutions, SAP, or Oracle) and CRM software.
• Advanced Education:Associates or Bachelors degree in Business, Communications, or a related field.
  
  

What We Offer

• Medical, dental, and vision insurance for you and your family
• Competitive salary
• Bonus programs
• 401K retirement plan
• Training opportunities
• Tuition reimbursement
• Paid vacation, PTO, and holidays
• Gym reimbursements, and more!
  
  

Join us and be a part of a team that values your contributions and supports your goals!