What are the responsibilities and job description for the Patient Access Coordinator- Behavioral Health position at Allegheny Health Network?
Company Description Allegheny Health Network (AHN) is an integrated health care delivery system serving the greater Western Pennsylvania region. More than 2,600 physicians and 21,000 employees support 16 hospitals, ambulatory medical and surgery centers, Health Wellness Pavilions, and hundreds of physician practice locations. AHN focuses on providing high-quality, patient-centered care across a broad range of specialties, including behavioral health. Team members benefit from working within a large, collaborative network that values innovation and community impact. AHN is a proud part of Highmark Health, offering opportunities for professional growth within a leading health organization.
Role Description The Patient Access Coordinator – Behavioral Health is a full-time, on-site role based in Pleasant Hills, PA. This role is responsible for welcoming and registering patients, verifying demographics and insurance information, and accurately scheduling behavioral health appointments. Day-to-day tasks include answering and directing phone calls, providing clear information about services, and coordinating follow-up appointments or referrals as needed. The coordinator ensures a supportive, respectful, and confidential experience for patients and families, working closely with clinical and administrative staff to facilitate smooth patient flow. Additional responsibilities may include collecting co-pays, updating electronic health records, and assisting with general front desk and reception duties.
Qualifications
- Strong front desk and reception skills, including Receptionist Duties and professional Phone Etiquette.
- Proficiency in Appointment Scheduling and managing patient flow in a healthcare or behavioral health setting.
- Working knowledge of Medical Terminology, especially related to behavioral health services.
- Clear, compassionate Communication skills for interacting with patients, families, and multidisciplinary teams.
- Previous experience in patient access, registration, or healthcare customer service preferred.
- Comfort with electronic health record systems and basic computer applications.
- Ability to maintain strict confidentiality and demonstrate sensitivity to behavioral health needs.
- High school diploma or equivalent required; further education in healthcare administration or related field is a plus.