Executive Director Digital Hospital & Patient Command Center

Company

Allegheny Health Network

Job Description

GENERAL OVERVIEW

This role will lead AHN’s digital hospital services and oversee the Patient Command Center, advancing innovation in virtual care, telehealth, and centralized patient transfer operations. This position is responsible for ensuring seamless patient access, improved clinical outcomes, and operational efficiency across the network.

Essential Responsibilities

• Perform management responsibilities to include, but not limited to involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, and manage the day-to-day operations of the team; develop and implement policies and programs as necessary; manage to assigned budgets. (20%)
• Lead the development, implementation, and advancement of digital health initiatives, including telehealth, remote monitoring, and virtual care delivery, in alignment with AHN's strategic objectives. (20%)
• Manage and optimize the centralized transfer center, leveraging technology for real-time bed management and triage coordination to enhance patient movement and safety. (15%)
• Establish and monitor key performance indicators (KPIs) for digital health adoption and transfer center operations, utilizing analytics to optimize patient flow and resource utilization. (15%)
• Collaborate with clinical and operational leaders to streamline workflows and ensure continuity of care through effective integration of digital platforms with EHR systems. (10%)
• Ensure compliance with HIPAA, data security, and all relevant regulatory standards across all initiatives and operations. (10%)
• Promote patient safety and satisfaction through continuous improvement initiatives. (10%)
• Other duties as assigned or requested.
  
  

Qualifications

Required

• Bachelor’s degree.
• 10 years of leadership experience in healthcare operations, digital health, or patient access
• Proven success in telehealth implementation and large-scale transfer operations
• Strong knowledge of healthcare regulations, data privacy, and interoperability standards
  
  

Preferred

• Master’s degree in Healthcare Administration, Business, or related field
• Doctorate
  
  

Skills

• Excellent communication, strategic thinking, and change management skills
• Strategic Vision, Change Management, Collaboration, Decision-Making
• Digital Health Expertise, Healthcare Operations, Data Analytics, Regulatory Compliance
• Patient-Centered Mindset, Innovation, Communication, Resilience
  
  

Disclaimer The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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