Sales Coordinator

Commercial Sales Coordinator

Ford & Isuzu Commercial Truck Dealership

Position Summary

The Commercial Sales Coordinator is responsible for supporting the commercial sales team and ensuring a seamless customer experience from vehicle order placement through final delivery. This role manages order tracking, customer communications, manufacturer systems, financing documentation, contract administration, delivery scheduling, and administrative processes that support the dealership's commercial truck operations.

The ideal candidate will have dealership experience, strong organizational skills, and proficiency with CDK Drive/DMS. Experience with Ford and Isuzu commercial vehicle platforms is highly preferred.

Essential Duties & Responsibilities

Commercial Sales Coordination

• Coordinate commercial truck sales from order placement through customer delivery.
• Monitor manufacturer order status and provide updates to customers and sales personnel.
• Track vehicle production, shipping schedules, and expected delivery dates.
• Prepare and process sales documentation, deal jackets, registrations, and title paperwork.
• Maintain accurate records within CDK and manufacturer systems.
• Support sales staff with quotes, proposals, bid requests, and customer documentation.
• Coordinate vehicle delivery schedules and customer handoffs.
• Ensure all customer requirements and documentation are completed prior to delivery.

Financing & Contract Administration

• Prepare, organize, and track financing and lease documentation for commercial vehicle transactions.
• Coordinate with lenders, leasing companies, finance departments, and customers to ensure timely contract completion.
• Review contracts and funding packages for accuracy and completeness.
• Follow up on outstanding documentation, stipulations, funding requirements, and customer signatures.
• Maintain organized records of all financing, lease, and contract documentation.
• Assist in ensuring funded deals are processed efficiently and in compliance with dealership and lender requirements.

Customer & Sales Support

• Serve as a primary point of contact for commercial customers throughout the ordering and delivery process.
• Respond to customer inquiries regarding vehicle status, financing documentation, delivery timelines, and dealership services.
• Maintain strong communication between customers, sales consultants, finance personnel, and management.
• Assist in resolving customer concerns and transaction-related issues.
• Conduct post-sale follow-up to ensure customer satisfaction and completion of any outstanding contractual requirements.

Transportation & Delivery Coordination

• Schedule and coordinate transportation of new and used commercial vehicles.
• Communicate with transport companies, third-party carriers, and dealership drivers.
• Manage vehicle delivery logistics for customer deliveries, dealer trades, and inventory transfers.
• Track transportation status and ensure timely movement of vehicles.
• Verify vehicle readiness prior to transportation or delivery.
• Maintain transportation schedules, invoices, and related documentation.

Administrative Responsibilities

• Maintain CRM and customer databases.
• Generate reports related to order status, deliveries, contracts, and sales support activities.
• Process purchase orders and transportation invoices.
• Ensure compliance with dealership policies and manufacturer requirements.
• Assist management with departmental projects and process improvements.

Qualifications

Required

• Minimum of 2 years of dealership, commercial vehicle, sales support, finance administration, or related experience.
• Experience using CDK Drive/DMS.
• Excellent organizational and time management skills.
• Strong verbal and written communication abilities.
• High attention to detail and accuracy.
• Proficiency with Microsoft Office Suite, including Excel, Outlook, and Word.
• Ability to manage multiple projects and deadlines simultaneously.

Preferred

• Experience working in a Ford and/or Isuzu commercial truck dealership.
• Knowledge of commercial truck sales, financing, leasing, and fleet operations.
• Experience handling lender documentation, funding packages, and contract administration.
• Transportation or logistics coordination experience.
• Familiarity with dealership titling, registration, and accounting processes.
• Experience using Ford and Isuzu manufacturer ordering and inventory systems.

Key Competencies

• Customer Service Excellence
• Commercial Vehicle Knowledge
• Finance & Contract Administration
• Transportation & Logistics Coordination
• Project Management
• Communication Skills
• Attention to Detail
• Problem Solving
• Organization & Planning
• Team Collaboration

Physical Requirements

• Ability to sit, stand, and work at a computer for extended periods.
• Ability to occasionally inspect vehicles on dealership premises.
• Ability to lift up to 25 pounds when necessary.

Compensation & Benefits

• Competitive salary based on experience
• Medical, Dental, and Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Paid Holidays
• Career Growth and Professional Development Opportunities

Ideal Candidate

A highly organized professional with dealership experience who can effectively manage commercial truck sales administration, financing documentation, contract follow-up, and vehicle delivery coordination. The successful candidate will be proficient with CDK, possess strong customer service skills, and have experience with Ford and Isuzu commercial vehicle operations.