Onsite Housing Support Manager

Purpose: This is a full-time, 35-hour/week position. Under the direction of the Executive Director, the Property and Resident Support Coordinator oversees the day-to-day operations and resident support services at St. Colman School House Apartments. This position serves as both a property management and direct resident support role, ensuring a safe, stable, and welcoming housing environment for low-income residents, including youth aging out of foster care and single parents participating in workforce development programs.

Using a trauma-informed and resident-centered approach, the Property and Resident Support Coordinator supports housing stabilization, resident engagement, and overall well-being by addressing barriers related to the social determinants of health. The position works collaboratively internally (CBCM, Workforce Development/FSS, Affordable Housing Holdings, etc.) and externally with community partners, service providers, and workforce development programs to promote self-sufficiency, lease compliance, community integration, and long-term housing success.

Essential Job Functions: 

1. Must be able to work independently while fostering a safe, supportive, and community-oriented living environment that promotes resident stability, self-sufficiency, and long-term housing success.
2. Encourage resident self-determination, self-advocacy, and personal growth by utilizing a trauma-informed, strengths-based approach with all residents and community interactions.
3. Demonstrate a strong work ethic, professionalism, accountability, and a high level of integrity in all resident, property, and community partner interactions.
4. Oversee the daily operations of St. Colman School House Apartments, including resident relations, unit oversight, building concerns, and coordination of property-related needs to maintain a safe and welcoming environment.
5. Provide direct resident support services including intake, assessment, education, referral, and ongoing support related to identified Social Determinants of Health (SDOH) needs.
6. Maintain an active resident support caseload and provide ongoing engagement and follow-up services to residents requiring additional support for housing stabilization and independent living.
7. Assist residents with housing stability, lease compliance, conflict resolution, crisis intervention, and linkage to supportive services to reduce barriers that may impact successful tenancy.
8. Coordinate move-ins, orientation, and resident onboarding to ensure residents understand lease expectations, building procedures, available supports, and community resources.
9. Maintain confidentiality and release information only within agency guidelines and on a need-to-know basis.
10. Provide services in an empathic, respectful, hopeful, and welcoming manner that recognizes the impact of trauma and promotes resident dignity.
11. Complete all required documentation and data collection.
12. Prepare and maintain organized resident and property-related files and documentation in accordance with agency standards.
13. Conduct routine unit walkthroughs and property observations to identify maintenance concerns, safety risks, lease violations, or resident support needs and coordinate follow-up as appropriate.
14. Coordinate with maintenance staff, vendors, and community partners to ensure timely response to property-related concerns and resident needs.
15. Provide education and linkage to Community-Based Organizations and supportive services that assist residents with independent living skills, employment readiness, childcare access, financial literacy, transportation, food security, and overall self-sufficiency.
16. Support youth aging out of foster care and single parents in workforce development programming by assisting with goal planning, community integration, and access to stabilizing resources.
17. Enhance coordination of behavioral health, physical health, and supportive services with local providers, Medicaid organizations, schools, workforce development agencies, and other community partners.
18. Work collaboratively with leadership and program staff to identify interventions and resources that increase financial stability, resident engagement, and eviction prevention efforts.
19. Foster cross-departmental collaboration to identify resident and community-level needs and support positive housing and program outcomes.
20. Demonstrate effective time management, organization, team collaboration, and professional written and verbal communication skills.
21. Demonstrate crisis intervention, critical thinking, de-escalation, and problem-solving skills to determine appropriate interventions and support strategies for residents and property-related concerns.
22. Conduct regular resident follow-up to assess ongoing needs, resident satisfaction, housing stability, and successful connection to resources and supports.
23. Communicate regularly with supervisors, team members, property partners, and service providers regarding resident progress, emerging concerns, building operations, and support needs.
24. Participate in scheduled supervision, staff meetings, trainings, and professional development opportunities related to trauma-informed care, supportive housing, property management, and resident engagement.
25. Support community-building efforts within the property by encouraging positive resident engagement, participation in programming, and development of a respectful living environment.
26. Respond appropriately to resident crises, emergencies, and urgent property concerns in accordance with agency procedures and safety protocols.
27. Perform additional duties as assigned to support the mission, operations, and resident success goals of St. Colman School House Apartments.

Required Education/ Experience: Bachelor’s degree in community or social services with 5 years experience or Master’s degree in community or social services with 3 years experience. Experience compiling and sorting data, entering raw data into database. Proficient in various programs to include, but not limited to: Microsoft Outlook, Word, and Excel. Demonstrated knowledge and experience in the provision of community social services and trauma-informed care. Must have and maintain a valid PA driver’s license and use of a personal vehicle. Must possess or obtain mandated reporter certification along with CPR and crisis intervention training. Must complete onboarding training modules prior to Go Live date.

Physical Requirements: Work is performed both in office settings and community settings. Must be physically able to access various physical locations on and off ACHA. Must have a level of manual dexterity sufficient to allow for the operation of a computer, telephone, fax machine, calculator, etc. Ability to move, handle or lift small objects around desk area, i.e. files, computer printouts, reports, calculator, office supplies, etc.

If you require assistance when completing the employment application or you anticipate a need for accommodation during the selection process due to a disability, then please contact the Human Resources Department at 412-402-2436 or HR@achsng.com.

As a condition of employment, the candidate must successfully pass a post-offer physical examination, drug screen, and background security review with regular full-time employment being contingent upon successful completion of a probationary period.