ACE Team Agent - Billing Specialist

Description:

Allegany Co-op Insurance Company is the emblem of stability, security, and integrity and has been serving the Property & Casualty insurance needs of our policyholders since 1887. Allegany Insurance Group is rated “A-” by A.M. Best.

The Billing Specialist is a member of the ACE (Absolute Customer Experience) team and is primarily responsible for applying, monitoring, and overseeing all premium payment and refund transactions. This role supports the broader ACE Agent function by ensuring accurate payment processing, issue resolution, and timely billing support, while also assisting with other ACE responsibilities such as underwriting support, policy service, administrative tasks, and customer inquiries as needed.

Responsibilities and Duties:

Billing Specialist Role -Responsible for applying, monitoring, and overseeing all premium payment transactions.

• Process and record all incoming payments for new and renewal business on a daily basis, including credit card, e‑check, lockbox, and check/cash payments, in the appropriate insurance processing systems. Record all receipts in the appropriate Excel spreadsheets used in month end accounting processing. File the supporting report documents in the applicable folders.
• Clean up policies and follow up on issues after payments are applied; monitor payment activity across systems to ensure accurate application.
• Process NSF and ACH return notices as received from the bank.
• Respond to incoming calls and emails related to billing and payment issues requiring in‑depth review.
• Negotiate payment arrangements with insureds and agents when necessary.
• Generate weekly premium refund reports for overpayments, cancellations, and endorsements.
• Review refund reports for accuracy, making required corrections or deletions as needed. Review high‑value refunds for accuracy prior to processing.
• Process, print, and mail refund checks.
• Process amounts written off.

Underwriting Support-Position is responsible for assisting in underwriting activities within the scope of authority:

• Build a rapport with underwriters and agency personnel offering friendly, courteous, and professional customer service.
• Prepare and process policy quotations as directed by underwriters or within the scope of assigned authority.
• Research information from third-party vendor to be utilized in the underwriting decision process; Gather information on risks.
• Address phone calls and/or written communication from insureds, agents and initiates any necessary action.
• Review, approve, process, or refer policy endorsement requests, broker changes, releases, etc.
• Renew, non-renew, modify policy renewals.
• Order inspections as per department guidelines.
• Order commercial policy audits.
• Provide written communication to agents.
• Send information to agents as directed by underwriters.
• Maintain diary notes on pending items to ensure that they are handled in a timely manner.
• Process policy recommendations.
• Produce home and farm quotes for potential book rolls, system mergers, or as assigned.
• Perform other related duties as assigned.

Policy Service Representative Support and Administrative Support-Position is responsible for assisting in Policy Service Representative and Administrative Support within the scope of authority:

• Build a rapport with agency personnel offering friendly, courteous, and professional customer service.
• Directly communicate with customers via in person, phone, email, etc.
• Answer and route incoming calls. Process incoming and outgoing daily mail.
• Coordinate daily printing of agent and insured documents through our third-party vendor.
• Accept and respond to billing phone calls from agents, insureds, and mortgages.
• Negotiate payment arrangements with agents and insureds; determine policy reinstatement criteria.
• Assist with the incoming mail payments by batching paper checks for accounts receivable processing.
• Process monthly reports.
• Order office supplies.
• Provide general support for the organization’s general administrative activities.

Claims Support-Position is responsible for assisting in Claims activities within the scope of authority:

• Build a rapport with members of the claims team, claimants, agency personnel and third-party vendors offering friendly, courteous, and professional customer service.
• Process incoming mail.
• Assist customers in submitting first notice of loss.
• Assist with batch payment processing.
• Process Loss run letters.
• Perform other related duties as assigned.

Perform other duties, complete projects, and provide support within the organization as assigned or required.

Qualifications:

• High school diploma: Associate degree in Business or equivalent experience preferred.
• Possess exemplary customer service skills, specifically strong verbal and written communication skills.
• Thrive in a dynamic team environment, be able to analyze situations and make reasonable judgements.
• Knowledge of phone systems, computer processing, and data entry.
• Must be capable of prioritizing work to meet deadlines, manage time effectively and pay close attention to detail to ensure accuracy.
• Ability to perform basic mathematical operations.
• Possess knowledge of the insurance industry.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Employment:

• Location: Cuba, New York
• Job Status: Full Time, Non-Exempt
• Work Schedule: Mon-Fri, 8:00 am-4:00 pm
• Salary: BOE - $32,400-$43,400

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons.

Job Type: Full-time

Pay: $32,400.00 - $43,400.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person

Salary : $32,400 - $43,400