Welcome Center Specialist

Join our team of dedicated employees focused on student success and transformation!

ACM is a close knit, family-like work environment who care deeply for each other, just as we do our students. Some of the many benefits of working at ACM include ample paid time off, great retirement and insurance options, on site facilities, and opportunities to connect with the community, co-workers, and students.

Allegany College of Maryland's main campus is nestled on beautiful, scenic acres in the mountains of Allegany County - Cumberland, Maryland. A downtown center extends our reach into the heart of the community’s business and tourism sector. Our small, attentive college atmosphere engages students of all ages and backgrounds in rich, challenging learning opportunities at all of our campuses. To learn more about the college visit our website here: www.allegany.edu

See more about Cumberland, MD here https://www.ci.cumberland.md.us/724/Features-of-Cumberland-Maryland

Please apply if this sounds like the place for you!

Must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Basic Statement of Responsibilities

Provides real-time support and front-line assistance to prospective students, current students, and visitors. Serving as a key point of first contact, this role ensures a welcoming and informative experience while supporting recruitment, advancement, and foundation initiatives. Assists in a positive and friendly manner via phone, email, walk-in, SMS and chat line, as well as documenting all inquiries of information requested. Delivers campus tours to prospective students and visitors, and assists student recruitment with events and data migration of prospective student inquiry information.

Essential Functions

• Provide front-line support to visitors, students, and community members.
• Uphold a welcoming, organized, and student-centered environment in the Welcome Center.
• Greet guests entering the Thomas Welcome Center in a professional and positive manner. Escort guests as needed to other areas on campus.
• Properly open and close the Thomas Welcome Center according to established procedures. Ensure all exterior and interior doors are locked and secured prior to leaving the Center.
• Maintain schedule and reservation requests of the presentation room, conduct follow up communication and confirmation prior to the scheduled time.
• Provide accurate information and assistance to customer inquiries (callers, walk-ins, emails, SMS, chats) in a timely and professional manner.
  • Answering DND and Out of Office calls for Instructional Affairs and the President’s Office.
• Input accurate data entry from prospective student inquiry cards and communicate with student recruitment staff regarding prospective student data entry responsibilities.
• Update prospective student database when new information is received for prospect records.
• Schedule and deliver personalized, one-on-one campus tours to prospective students and families.
• Assist with special college events (e.g., new student orientations (housing), open houses, Start Strong Station, Middle School Visits, enrollment related activities etc.).
• Assist student recruitment staff by conducting informational tours of the campus.
• Assist recruitment efforts by answering admissions questions and connecting prospects with appropriate staff.
• Update digital slides for Thomas Welcome Center digital monitor.
• Mail requested information packets to customers.
• Review area newspapers for articles mentioning Allegany College of Maryland and make copies for historical record.
• Track articles submitted to local newspapers by the ACM Communications Specialist.
• Review obituaries in local newspaper that references Allegany College of Maryland and make copies for Coordinator of Public Relations and Advancement Services to decease in colleague system.
• Approve, distribute, and maintain items posted on designated campus bulletin boards.
• Update website calendar of events using content management system.
• Complete desktop publishing scheduling forms and remit to Director of Design, Print, and Mail Services.
• Stay informed of campus events, changes in personnel identified as contacts to which customers should be referred, academic program and student services updates, and other important information shared from supervisor, coordinator, or unit director.
• Prepare Presentation room for any meeting and events being held in the welcome center (Moving furniture, Preparing for catering, Cleaning, etc.)
  • E.g., Foundation meetings, Recruitment meeting, Board of Trustee meetings, Community meetings, Tour groups, Campus department meetings, Professional Development meetings, receptions, and more.
• Monitor Thomas Welcome Center technology for issues and accurate information.
• Assist various departments with bulk mailings.
• Complete necessary Physical Plant and IT Helpdesk requests as needed to maintain the technology and cleanliness of the Thomas Welcome Center.
• Maintain communication with Learning Commons staff of special events held within the Thomas Welcome Center that may increase traffic through the Learning Commons.
• Support Advancement and the Foundation with events, donor visits, and outreach needs.
• Complete all other assignments directed by the Thomas Welcome Center Supervisor, and Director of Public Relations and Marketing.

Education, Experience, and Specialized Skills

High school diploma or GED required; associates degree preferred; excellent typing, computer, communication and customer service skills.

Knowledge, Skills, and Abilities

• Overall knowledge of the college, its programs, and its services, to further promote ACM.
• Experience in a reception-based environment.
• Typing and data entry skills with experience using databases and spreadsheets.
• Excellent interpersonal skills required.
• Ability to maintain information confidentially.
• Must be positive and outgoing; articulate and comfortable speaking to large, diverse groups.

Allegany College of Maryland is committed to providing equal employment opportunity to its faculty, staff, and job applicants through non-discrimination in its employment practices including, but not necessarily limited to, recruitment, hiring, training, promotional opportunities, compensation, discipline, and termination. The college complies with all applicable equal opportunity requirements and county, state, and federal law regarding provision of equal employment opportunity.

• Worker's Compensation: An employee in any type of position at the college is covered by worker's compensation insurance when he or she is involved in a work-related accident. Worker's compensation insurance covers medical care, rehabilitation and lost wages for employees or death benefits for the employee's dependents, according to the specific terms of the insurance policy
• Tuition Waiver: (Employees contracted for a minimum of 750 hours for the current fiscal year and who has accumulated at least 750 hours via previous service are eligible for tuition waivers for credit courses offered by ACM.)
• Professional Development Opportunities: All employees are welcome to participate in College sponsored professional development activities.
• Sick and Safe Leave - Part-time employees who will regularly work 12 or more hours per week will earn paid sick and safe leave. Eligible part-time employees will earn 1 hour of sick and safe leave for every 30 hours that they work. Part-time employees may accrue up to 40 hours of sick and safe leave in a fiscal year, carryover a balance of 40 hours per year; sick and safe leave hours are limited to earning and accruing up to 64 hours per year.
• Holidays - Part-time employees may enjoy the 17 official college holidays, however they will not be compensated for these days.
• Bereavement Leave: Eligible part-time employees are provided paid leave of up to three normally scheduled work days for the death of an immediate family member.
• Military - part-time employees who are in the uniformed services can take accrued annual, or leave without pay, to serve in
  the uniformed services.
• Family and Medical Leave - FMLA entitles eligible employees to take up to 12 weeks of unpaid, job-protected leave in a rolling 12-month period measured backward from the date an employee uses any FMLA leave for specified family and medical reasons.
• Flexible Spending Accounts - Employees can obtain a medical reimbursement account and/or a dependent care assistance account effective the first of the month following the employee's date of hire. Employees do not need to enroll in the college's medical or dental plan to be eligible for flexible spending accounts.
• Supplemental Retirement Accounts - All employees who normally work 20 hours or more per week can make tax-deferred supplemental retirement contributions to any of the supplemental retirement funds offered by the college.
• Voluntary Accident and Critical Illness - Allegany College of Maryland realizes you make benefit choices based on what is important to you and the needs of your
  changing lifestyle. That’s why we make voluntary benefits available as a part of our benefit package to help you supplement your existing benefits plan. You can now customize your own benefits package to protect your family.
• Allegany County Federal Credit Union: Employees of ACM are eligible to join the Allegany County Teachers Federal Credit Union. The credit union can be reached at 301-729-8015.
• College Facility Usage - Allegany College of Maryland’s facilities include, the Fitness Center, which includes treadmills, bikes, ellipticals, rowing
  machines, hand weights, big weights, nautilus equipment, gymnasium, and outside tracks, which include the mile track and the quarter mile track. Allegany College of Maryland’s students and staff have full access to these facilities. The fitness centers hours of operation vary. Please visit the website for available hours each semester Athletic Facilities..
• Campus Store - Employees receive 10% discount available on variety of products, clothing, and novelties. Hours of operation can be found on
  our website Campus Store.
• Learning Commons: The Learning Commons is home to the Library, Testing, and Tutoring services; providing a welcoming, supportive space for faculty and staff, students and community. Hours of operation can be found on our website.
• Campus Cafe: Allegany College of Maryland Dining Services are provided by Metz Culinary Management. Located in the College Center, our restaurant atmosphere with a special flare of home offers a variety of tastes for all guests. Quality, nutritious menus are available. Hours of operation can be found on our website. Metz Cafe
• Employee Assistance Program (EAP) - Employees and their household members can access up to eight (8) free, confidential sessions at UPMC-Western Maryland or Bedford-Somerset DBHS to help with family, personal or professional problems: or they may visit the ACM onsite counselor
  with unlimited sessions.
• Nurse Managed Wellness Clinic (NMWC) - The NMWC supports health and wellness through education with the goal that all individuals become informed self-directed consumers of health care. We offer services provided by a team of healthcare professionals and managed by a Certified Nurse Practitioner. A list of services and hours of operation can be found at NMWC.
• Wellbeing Services provided by Select Allied Health Programs - Dental Hygiene services for Adults and Children are provided by our Dental Hygiene Students in ACM’s Dental Hygiene Clinic. All students are supervised by Dental Hygiene Faculty. Hours vary, check the website at Dental Hygiene Clinics. Massage Therapy appointments are available and provided by our Massage Therapy Students in ACM’s Massage Therapy Clinic. Hours vary. Call 301-784-5598 for an appointment or visit the website at Massage Therapy Clinic.