What are the responsibilities and job description for the IT Support Engineer position at Alleare Consulting?
Job Details
IT Support Engineer
Fulltime
Wooster, Ohio (on-site)
IMMEDIATE NEW JOB OPENING for an IT Support Engineer to join our client s team and work on-site at their Wooster, Ohio office. This role will work the 9AM-6PM shift. The IT Support Engineer will be a junior to mid-level (Field) IT Support Engineer. This role will support the local branch office and corporate office as well as manufacturing plants; there will be some minimal travel locally. Candidate should also be willing to travel occasionally (1-3 trips per year) to support other locations and train at the corporate headquarters.
The day-to-day responsibilities include maintaining ticketing queue, applications support, basic networking, and troubleshooting/configuration of end point devices throughout the facility. This person will also assist other team members (located at other facilities around the country) in the process of troubleshooting system-wide issues, along with execution of companywide technical initiatives. Prior involvement with backup and recovery efforts, provisioning and or deployment of new technologies is a plus.
RESPONSIBILITIES:
- Proactively monitor network infrastructure and respond rapidly to issues
- Serve as primary contact for local pc, server, and network technologies
- Configure and deploy workstations, servers, and network hardware
- Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects
- Update progress and resolution for reported issues within ticketing system
- Create and update technical and end user training materials
- Provide high quality support to end users
REQUIREMENTS:
- Self-motivated, energetic, organized, and customer service focused
- Communicate effectively to end user and other IT team members
- Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best-practices
- Proven record of supporting and provisioning technical solutions
- Possess a drive to learn and teach
- Possess effective troubleshooting skills, be methodical and detail oriented
- Possess desktop and desktop peripheral troubleshooting skills and techniques needed to solve complex issues (printing, applications, networking)
- Technical knowledge of cabling installation and troubleshooting
- Candidate must be able to carry out physical requirements of the job including the racking (lifting) of equipment, along with the traversal of ladder and elevated environments.
PREFERENCES (familiarity with):
- Fresh Service Helpdesk software
- Smart devices iPhone /iPad/ Android
- Printer/Print server support
- Microsoft Cloud Technology Intune, Azure AD, O365
- Computer Lenovo ThinkPad / HP
- Messaging Microsoft Exchange
- Collaboration Microsoft SharePoint and Teams
- Backup and recovery software Acronis and Avamar
- Switches and routers Cisco and Brocade
**To view all of our open positions, please visit our Alleare Consulting website.
