What are the responsibilities and job description for the Quality Assurance Specialist position at Allcat Claims Service?
ABOUT ALLCAT CLAIMS SERVICE
Allcat Claims Service is an energetic company that places a high emphasis on learning and personal development by supporting and challenging its people to reach their full potential. As a result, Allcat Claims Service places a premium on customer service, quality and rapid integration of emerging technology. Most importantly, we pride ourselves on handling claims both professionally and ethically. Our commitment to “Raising the Bar” has allowed us to grow our client and adjuster relationships over the years into something special. The experience of our team and their work ethic is unparalleled in the claims industry.
PURPOSE OF JOB
This position can be located in our San Antonio, Texas office. This position is part of the Quality Assurance Department. The primary function of this role is to provide critical review and analysis of incoming dwelling estimates to ensure accuracy and compliance with carrier-specific guidelines.
- Reviews incoming dwelling estimates for accuracy and compliance with carrier-specific guidelines.
- Provides feedback to and collaborates with independent adjusters to correct estimates as necessary.
- Contributes to business goals, performance metrics, and effectively uses tools & technology.
- Supports workload surges and/or catastrophe operations as needed to include working significant overtime during designated catastrophe events.
- Acquires and applies basic knowledge of dwelling construction terminology and techniques, estimating best practices and Xactimate estimates.
- Recognizes and solves obstacles to maintain accurate and current claim file documentation.
MINIMUM REQUIREMENTS
- High School Diploma or GED.
- Work weekends as needed.
- Computer literate in a Windows operating environment. ·
- This position will require an All Lines Insurance Adjuster's license. You must pass a licensing exam within a designated number of attempt. With the possibility to become licensed in all applicable states. Allcat will provide the study material and training environment to assist you with the licensing exam.
- Strong customer service, communication, organizational skills. ·
- Ability to work independently with routine and/or repetitive activities but also be responsive to disruption and change. ·
- Enjoys working in a fast-paced environment and easily acclimates to changes in process/systems for overall improvement of the organization. ·
- Possesses a high attention to detail. Must be accurate in reviewing residential estimates to carrier specific standards
- Ability to learn new technologies.
- Working knowledge of Microsoft Office applications, such as Outlook, Excel, and Word.
PREFFERED
- College degree.
- Prior claims review and/or adjusting experience. ·
- Two or more years of customer service experience. ·
- Experience using XactAnalysis and Xactimate. ·
- Active adjuster’s License.
- Prior military experience.
WORK SCHEDULE
Availability to work Monday - Friday 8am - 5pm. Schedules may vary based upon business needs.
TRAINING SCHEDULE
Licensing training will occur during the first week of employment. You must obtain your license within three testing attempts (paid for by Allcat).
- Licensing. You must obtain your license within three testing attempts (paid for by Allcat). ·
- Property & Casualty insurance industry products and services. ·
- Claims and specific insurance carrier processes, systems and technology.
- Employees that attend training are expected to meet Allcat’s established standards for performance, attendance and conduct.
BENEFITS
Eligible to participate in Comprehensive Benefits Package: Medical, Dental and Vision, Paid Time Off and Paid Holidays, in accordance with Company policy.
Job Type: Full-time
Pay: From $17.00-20.00 an hour DOE
Allcat Claims Service
Allcat Claims Service, LP is a total solution provider for all of your insurance claims needs. We can handle all aspects of your claims process, including initial calls received during normal business hours; as well as weekends, after hours and emergency call centers. We can also handle the estimating, closing and issuing of checks for the claim as well as issuing depreciation holdback and indemnity checks. With our real-time electronic reporting and tracking of claims, you will always be able to have the most updated information for your organization to make the most informed decisions. We have the knowledge and the team in place to make your claims department the best that it can be.
Salary : $17 - $20