What are the responsibilities and job description for the Customer Service Representative position at AllCare Specialty Pharmacy?
Must be bilingual -- fluent in English and Spanish. Responsibilities include handling inbound and making outbound calls regarding prescription orders. Handling inbound calls from patients, insurance plans, physician's offices and pharmaceutical companies. Making outbound calls to schedule patient refills. Hours are Monday-Friday 8am-5pm.
Benefit Conditions:
- Waiting period may apply
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Communication method(s) used:
- Phone
This Job Is:
- A job for which all ages, including older job seekers, are encouraged to apply
Work Remotely
- No
Job Type: Full-time
Pay: $12.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Language:
- Spanish (Required)
Ability to Commute:
- Little Rock, AR 72204 (Preferred)
Ability to Relocate:
- Little Rock, AR 72204: Relocate before starting work (Preferred)
Work Location: In person
Salary : $12 - $18