Intensive Care Coordinator

• Assumes responsibility for a mixed acuity case load.
• Conducts engagement activities and provides benefit information to members including those with mental health, physical health, and oral health care needs.
• Facilitates consents and gathers clinical information.
• Acts as a key liaison in keeping lines of communication open between members, the ICT, provider, behavioral health, chemical dependency vendor, and/or DHS caseworker.
• Refers members and collaborates with internal staff from the Enrollment, Member Services, Utilization Management, and Quality Management Departments.
• Facilitates communication and coordinates community support and social service systems to ensure continuity of services. 
• Ensures accurate and complete Care Management System documentation.
• Provides care coordination in a variety of settings as the need dictates (i.e., in the office, provider offices, other healthcare facilities, and member homes).
• Develops and maintains a strong information base of community resources.   
• Demonstrates boundaries regarding confidentiality and personal relationships.
• Assesses member learning style and develops teaching approaches appropriate to reading and comprehension skills.
• Helps members choose actions that will bring goals and objectives to completion in a timely manner.
• Collaborates with providers of care to ensure appropriate access to services and follow up on the results of referrals. 
• Assists as needed in quality initiatives for the department.
• Coordinates care needs for the Dual Special Needs Population (DSNP) member to ensure compliance with the Special Needs Model of Care (SNP MOC).
• Prepares for and participates in all required DSNP trainings, education, and member audits.
• Participates in initial, annual, and ongoing trainings.
• Acts as preceptor during the onboarding of new hire employees.
• Works collaboratively in a team environment with a spirit of cooperation.
• Respectfully takes direction from care coordination leaders.
• Meets all required training including those listed in Relias Learning Module System (LMS).
• Maintains punctual, regular and predictable attendance.    
• Works collaboratively in a team environment with a spirit of cooperation.
• Other duties as assigned.               

• Valid Oregon Driver’s License and vehicle insurance. 
• Mental Health First Aid Certification or willing to become certified within 90 days of hire.
• Traditional Health Worker certification through OHA is preferred (Requires NPI number).

• Familiarity with the Healthcare industry.
• Excellent organization and time-management skills.
• Excellent computer skills, including the Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel).
• Knowledge of and compliance with HIPAA regulations.
• Knowledge of the widespread impact of trauma and paths for recovery
• Knowledge of the Oregon Health Plan and Medicare with special attention to the rules and policies affecting members with disabilities and members age 65 and over.  

• Demonstrate accountability, inspiring trust and confidence from others.
• Self-resolve most conflicts or misunderstandings with minimal need for direct supervision.
• Work with high initiative, energy and effectiveness in a fast-past environment.
• Effectively and professionally communicate with team members and customers.
• Collaborate within a multidisciplinary, diverse team to provide professional service.
• Interact positively with customers to satisfy needs and resolve problems in a pleasant and professional manner.
• Prioritize and organize work according to competing timelines.
• Allocate your time so that you can complete tasks within established deadlines.
• Adapt to change, learn quickly, and work with ambiguity. 
• Use creativity and resourcefulness to solve new problems.
• Cope and self-manage during stressful situations.
• Maintain an attentive and empathetic demeanor.
• Maintain a high degree of professionalism and confidentiality.
• Effectively work with people with mental illness and from diverse backgrounds and experiences.
• Provide respectful and understanding service to customers within a multicultural environment.
• Create a pleasant experience for all customers, such as being personable and attentive.
• Meet timelines for goals safely and with high level of quality.
• Negotiate, consider many viewpoints and settle differences quickly.
• Make decisions independently in accordance with established policies and procedures.
• Seek out information to learn more about our environment and community.
• Commit to being culturally aware.

• The employee must be able to work onsite as needed.
• The employee must be able to work from a home office as needed.
• The employee must be able to travel locally as needed.
• The employee has exposure to communicable disease and body fluids.
• Because of exposure to patient records of all types, the highest standard of patient confidentiality and privacy as established by business policy and HIPAA requirements must be maintained.

Company Overview

AllCare Health Website:  https://www.allcarehealth.com.

AllCare Health is incorporated as an Oregon Benefit Corporation and has earned the coveted Certified B Corp® status since 2017. As such, AllCare Health considers its impact on community, society, and the environment in all business decisions. We have long recognized the value in social, economic, and environmental concerns of our employees, customers, and community members. (Learn more about B Corps at https://bcorporation.net/about-b-corps)

AllCare Health headquarters are located in Grants Pass in Southern Oregon on the Rogue River, surrounded by mountains, forests, small farms, and breathtaking views. This thriving and energetic community is ideal for families and outdoor enthusiasts, with a temperate Pacific Northwest climate. We enjoy easy access to outdoor sports and recreation, river rafting, fishing, hiking, biking, wineries, outdoor concerts, the world-famous Ashland Shakespeare Festival, the stunning Oregon coast, magnificent redwood forests, pristine beaches, and much more.

The AllCare Health family of businesses is guided by our corporate principles:

Purpose | Working together with our communities to improve the health and well-being of everyone.

Values | Trust, Innovation, Relationships, and Voice.

Vision | Thriving, Inclusive, and Equitable communities.

Brand Promise | Changing Healthcare to Work for You.

AllCare Health is dedicated to building a diverse and authentic workplace centered in belonging and serving our growing community. If you are excited about this open position but your experience does not align perfectly with every qualification in this post, we encourage you to apply anyway or reach out to our human resources department. You may just be the right candidate for this role or others. 

If you need accommodations, help in the application process, or wish to receive this job announcement in an alternative format, please call 541-471-4106 and ask for Human Resources.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.