Patient Care Representative

Job Overview

AllaraCare Medical Group is seeking a dynamic and compassionate Patient Care Representative to join our care team. This role is vital to a primary care practice, as they are often the first team member a patient interacts with whether they're visiting, calling or messaging the office.

The ideal candidate is outgoing and people-centric, and is attuned to the administrative details that create wonderful patient experiences and efficient clinic operations. They thrive in a fast-paced, patient-centered environment and are energized by helping the whole team deliver exceptional care.

If you have a passion for supporting healthcare providers and making a meaningful, positive impact on the health and well-being of others, or you're looking for a way to break into the healthcare field, we encourage you to apply.

Professional Growth Environment

At AllaraCare Medical Group, we invest in your growth. Our supportive, team-oriented culture offers continuous opportunities for learning and advancement, including tuition and textbook reimbursement to help you achieve your professional goals.

Enhanced Benefits Package: Enjoy a comprehensive benefits package that includes discretionary paid time off to ensure a healthy work-life balance and a 401(k) plan with employer match.

Primary Duties & Responsibilities:

• Provide excellent customer service to all patients, families, and caregivers
• Professionally greet patients and visitors as they arrive to the practice
• Check in patients for their appointments, while confirming and updating demographic and insurance information as necessary
• Perform insurance eligibility and collect all patient co-payments and outstanding balances
• Understand various aspects of medical insurance to accurate answers to any patient insurance inquiries and to ensure appropriate insurance allocation and verification
• Collect necessary patient signatures on required documents ahead of their appointment
• Assist patients, families, and caregivers with Patient Portal access and encourage Portal use
• Answer phones, schedule appointments, and manage online portal messages. Efficiently escalate questions or issues to appropriate clinical resources, as appropriate
• Process patient requests, including forms, referrals, and prescriptions, and redirect to clinical staff as necessary
• Track patient medical records for all alerts including quality measures and communicate to provider as appropriate
• Monitor provider schedules for tardiness or no-shows and communicate with clinical staff and patients appropriately and following Patient Late Arrival and No Show policies.
• Schedule appointments in accordance with office scheduling policies using our EMR, Athena
• Review patient encounters to determine next steps and schedule all follow-up appointments, specialist visits, and diagnosing testing or imaging, as appropriate
• Provide patients with relevant instructions, educational materials, or community resources in support of ongoing care, testing, and/or referrals
• Understand and maintain HIPAA regulations and patient privacy protocols
• Other duties as assigned by managers and leads

Pay Range: $21/hr -$23/hr; commensurate with experience.

Hours: This is a full-time position (35-40 hours per week). We understand that family, school, and life in general all require flexibility, and we work with team members to create a weekly schedule that allows them to be present for the people in their lives, and maintain a healthy balance among their various commitments and priorities.

Minimum Requirements:

• High School diploma or equivalent
• 1 years of experience in customer service or in a related administrative position, any sort of healthcare experience is preferred.
• You appreciate people, care about health, and are energized by building and maintaining strong relationships.

Key Competencies and Skills:

• Strong interpersonal, time management, and organizational skills
• Outstanding customer service skills, positive attitude, and professional appearance
• Knowledge of medical terminology, procedures, diagnoses, and health insurance
• Efficient problem solver
• Adaptable, flexible, and reliable
• Ability to multitask in a fast-paced office environment and work either independently or as part of a team
• Excellent verbal and written communication skills
• Knowledge of computer and relevant software applications

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Work Location: In person

Salary : $21 - $23