Substitute Tutorial/Open Access Computer Lab Technician

DEFINITION:

Under supervision of the Dean, Academic Affairs, the incumbent performs and oversees a wide variety of specialized clerical and technical duties involved in implementing the district’s onsite and online tutorial services, oversees the daily operations of the open access computer lab, and values and promotes the mission and vision of the college. 

CLASS CHARACTERISTICS:

Under minimal supervision, the incumbent performs and oversees responsible clerical and technical routines of the tutorial center onsite and online tutoring and open access computer lab. Incumbents serve as a liaison between faculty, the tutorial center, and the open access computer lab.  This position is required to have broad and extensive clerical and technical skills and knowledge of the district’s tutorial practices and operations, to make independent decisions concerning daily operations and supervise the workflow of staff in lower classifications, student workers, and tutors. Incumbents are delegated a substantial amount of administrative detail and non-routine work with a high degree of visibility and contact with faculty, staff, and students.

1. 1. Assists the Coordinator with impleneting policies and procedures related to tutorial and OACL functions, utilizing online systems as needed.

   1. Assists Coordinator with budget and payroll functions, including reports. 

   1. Assists students and other users with tutorial applications and other tutorial functions, utilizing online systems as needed. 

   1. Assists with room reservation and usage. 

   1. Interviews, hires, schedules, evaluates, and supervises tutors and student assistants.

   1. Provides tutors with training as necessary, including training in the use of study skill material and tutoring software.

   1. Assigns students to specific tutors; schedules tutoring appointments.

   1. Assists with ongoing evaluation of student progress and refers students to other appropriate college services as necessary.

   1. Assists in developing and enforcing student computer lab usage policies and guidelines; revises forms as necessary.

   1. Maintains financial records and audit information appropriate to each fund as directed; prepares monthly payroll reports; maintains other records as required.

   1. Maintains records for appointments, financial purposes and usage statistics.

   1. Develops and disseminates publicity regarding services of the tutorial/open access computer lab.

   1. Assists in the planning and management of the tutorial program budget; acquires and stocks materials and supplies.

   1. Performs other related functions as assigned.

Knowledge of:

• Tutorial and study skill techniques;
• Computers and software;
• Modern office practices and procedures;
• Tracking and maintaining accurate and confidential records.

Demonstrates ability to:

• Analyze student needs for tutorial assistance;
• Understand and carry out oral and written directions;
• Develop and maintain cooperative relationships; 
• Supervise and train tutors and student assistants;
• Analyze situations accurately, make independent decisions and work with minimum supervision;
• Maintain a high level of accuracy in records management;
• Operate and maintain basic computer lab equipment;
• Learn AHC policies and procedures;
• Keep accurate and confidential records.

Working Conditions:

• Duties are primarily performed in an office environment, at a desk or at a computer.
• The incumbent will experience interruptions while performing normal duties during the regular workday;
• The incumbent will have contact, in person, by email, or on the telephone, with faculty, management, staff and students.

Physical Demands:

• Typically may sit for extended periods of time.
• Regularly lifts, carries and/or moves objects weighing up to 10 pounds.
• Operates a computer.
• Communicates over the telephone, via email, and in person.

Special Qualification:

Evidence of a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of staff and students, and to people with disabilities.

Education and Experience: 

An associate of arts degree, or higher, in a related area, and two years of experience providing tutorial services to students, OR any equivalent combination of education and experience.

Salary : $20