What are the responsibilities and job description for the Field Service Technician position at All World Machinery Supply?
Who We Are
All World is your one-stop shop solutions provider for aftermarket machine tool spare parts, services, repairs, and custom-engineered applications. Our mission is to empower today's manufacturing customer with solutions that fit their personalized needs and budget. Our growth-oriented company operates on six primary values to create maximum results in the workplace: support, transparency, respect, innovation, dependability, and efficiency.
Role Summary
Responsibilities
As a Field Service Technician, you’ll ensure customer equipment runs safely and reliably by diagnosing issues, completing repairs, and restoring performance in the field. Key responsibilities include:
A Typical Day
Your day begins by reviewing incoming service requests, confirming site details, and mapping an efficient travel plan. On location, you’ll walk the floor with the customer, gather symptoms, and methodically narrow down root causes. Between visits, you’ll provide concise updates, note what was completed, and outline practical maintenance suggestions. As you ramp up, you’ll lean on structured product and process training so you can navigate different shops and machine types with confidence and consistency.
Benefits Package
We offer a comprehensive benefits package that includes Medical, Dental, and Vision coverage, plus a 401(k). You’ll also have Life Insurance, a Health Savings Account (HSA), and a Flexible Spending Account (FSA) to support your needs. Paid Time Off is provided, along with a competitive salary.
All World is your one-stop shop solutions provider for aftermarket machine tool spare parts, services, repairs, and custom-engineered applications. Our mission is to empower today's manufacturing customer with solutions that fit their personalized needs and budget. Our growth-oriented company operates on six primary values to create maximum results in the workplace: support, transparency, respect, innovation, dependability, and efficiency.
Role Summary
Responsibilities
As a Field Service Technician, you’ll ensure customer equipment runs safely and reliably by diagnosing issues, completing repairs, and restoring performance in the field. Key responsibilities include:
- Travel to customer sites to inspect, troubleshoot, and repair machinery
- Document findings, service actions, and recommended next steps
- Communicate clearly with customers on status, timelines, and preventive care
- Coordinate with internal teams for parts, technical guidance, and follow-up
- Strong mechanical aptitude and hands-on troubleshooting ability
- Clear, professional communication with customers and teammates
- Ability to work independently, manage time, and adapt to varied environments
- Attention to detail and a proactive, learn-it mindset
A Typical Day
Your day begins by reviewing incoming service requests, confirming site details, and mapping an efficient travel plan. On location, you’ll walk the floor with the customer, gather symptoms, and methodically narrow down root causes. Between visits, you’ll provide concise updates, note what was completed, and outline practical maintenance suggestions. As you ramp up, you’ll lean on structured product and process training so you can navigate different shops and machine types with confidence and consistency.
Benefits Package
We offer a comprehensive benefits package that includes Medical, Dental, and Vision coverage, plus a 401(k). You’ll also have Life Insurance, a Health Savings Account (HSA), and a Flexible Spending Account (FSA) to support your needs. Paid Time Off is provided, along with a competitive salary.