Home Care Operations Manager (Multi-Site)

Our Company

All Ways Caring HomeCare

Overview

This position requires travel between our Greenville and Spartanburg locations.

The Multi-Site Branch Manager is accountable for the overall management and performance of multiple locations. The multi-site Branch Manager must manage all aspects of branch sales and service delivery to meet and exceed financial targets (sales, fees, gross profit, and contribution). Responsible for building and maintaining relationships with key clients and business leaders in the community as well as local, regional and Corporate management while maintaining a strong focus on continuous improvement and customer satisfaction. The Multi-Site Branch Manager plays a critical role in achieving sustainable growth across their region.

External Job Description

• Administration/Finance - Managing Quality Management System initiatives; proactively identifying and assessing potential risks and costs associated with workers' compensation, unemployment compensation, extended payment terms, and bad debt. Analyzing monthly financial statements for branch and implementing strategies to increase profitability; managing operating expenses (profit and loss (P&L) responsibility) to maximize contribution; developing and executing branch's annual business plan.
• Service Management – Monitoring to ensure that every client is served Monitoring to provide exemplary service to every client to optimize utilization. Maintaining strong and positive relationships with referral partners, payor sources, and clients. Manages on-call as needed.
• Sales and Marketing – Drive new and organic business growth across all markets to achieve aggressive national growth objectives by actively participating in strategic planning and territory analysis; build and maintain collaborative relationships with sales, operational, and clinical leaders to implement effective marketing strategies; continually monitor key metrics, milestones, and benchmarks to support an evolving market entry strategy; maintain thorough documentation of all marketing activities; and collaborate cross-functionally with internal departments to advance business development opportunities.
• Participates in personal care sales procedures that support our strategy, maintaining a thorough understanding of personal care service and product offerings, capitalizing on labor/business/community issues to grow market share.
• Develops and implements actions to meet sales targets including appropriate mix of services; leading branch participation in industry sales programs or contests; maintaining awareness of current best practices within the industry.
• Collaborate with other departments within the company as necessary to advance business development opportunities Active Participation in strategic planning and the analysis for assigned territory in conjunction with the business plan.
• Talent and Performance Management - Selecting, training, and developing staff; monitoring and supervising staff performance including setting expectations, coaching, and recognizing achievements, demonstrating positive leadership, and cultivating Cares and Legacy initiatives. Monitoring and coaching the service team to ensure effective unemployment and workers' compensation claim management.

Qualifications

• 1 years of supervisory experience required.
• 3 years of sales or marketing experience in a HealthCare or related setting preferred
• Experience in managing systems, processes, and people.
• BS Degree preferred (business, nursing, social services, or related field of study) but not required with equivalent experience.
• Demonstrated track record in building new book of business, client relationship management, and/or evidence of closing and growing accounts preferred.
• Must have proven at least 3 years of sales performance with a record of achievement and exceeding growth expectations.
• Ability to effectively communicate verbally and orally with all levels of personnel internal and external
• Desire and ability to expand and build business relationships.
• Excellent problem-solving skills to handle client and employee issues.
• Ability to work flexible hours and after hours as needed to support business needs.
• Percent of travel 50-75%

About our Line of Business

All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.

Salary Range

Salary : $65,000 - $72,000