What are the responsibilities and job description for the Customer Service Manager- Homecare position at All Ways Caring HomeCare?
Job Overview
Who We're Looking For (Tucson, AZ):
Join our Tucson, AZ team as a Customer Service Manager (CSM) responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.
- Seeking a self-motivated professional with prior scheduling and management or supervisory experience, with bilingual English-Spanish fluency preferred
- An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency—someone ready to make a real impact in the Tucson community
- A people-person who is friendly, compassionate, and able to build positive relationships and partnerships—someone passionate about improving the lives of those we serve
- An experienced communicator and problem solver who is well-organized
Why Join Our Tucson Team:
- Great company culture
- Competitive pay with daily pay options available
- Tuition reimbursement and campus partnerships
- Flexible work schedules close to home
- Referral bonuses
- Benefits, Supplemental Plans, EAP, and 401K participation
- Career growth and development opportunities
Responsibilities
What you will do:
Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.
Responsibilities include, but not limited to:
- Oversee quality care and overall client satisfaction
- Supervise and provide guidance to the Caregivers who provide direct care to the clients served
- Manage employee scheduling, identify problem situations, and implement proactive solutions
- Maintain strong and positive relationships with referral partners, payor sources, and clients
- Ensure proper documentation and record-keeping
- Conduct periodic home visits and safety checks
Qualifications
What you will need:
- Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
- Accountable, reliable, and ability to work independently with good judgement
- Valid driver’s license and auto insurance
- Effective verbal and written communication
- Excellent customer service skills
Salary : $19 - $20