Warehouse/Counter Sales Specialist

About All Surfaces

Together, We Are More.
All Surfaces is a leading distributor of flooring and flooring installation products, proudly serving the Upper-Midwest and Mountain West for over 76 years. Our commitment to our Core Values—People First, Do Right, Go Beyond, Always Improve, amp; Let’s Go!—drives our success as we support residential and commercial flooring contractors, builders, and retailers across 16 states.

• Greet and assist walk-in customers.
• Provide product information, recommendations, and solutions based on customer needs.
• Direct customers to appropriate products and displays.
• Answer incoming phone calls and respond to customer emails regarding products, pricing, and order information.
• Resolve customer concerns and escalate issues when necessary.

• Upsell and cross-sell products to maximize sales opportunities.
• Support sales representatives, customer care, and other departments as needed.
• Process sales orders and quotes.
• Participate in vendor events and various product trainings/demos.
• Approve e-commerce orders and keep approvals within SLA metrics.

• Manage open orders on the portal.
• Follow up with customers regarding their orders and meet order hygiene standards and procedures.

• Pick products according to customer orders by using an RF scanner or pick tickets.
• Verify product quantities and descriptions.

• Safely pack products by properly shrink-wrapping, strapping, and banding pallets for storage and transport.
• Load and unload products onto customer vehicles.
• Stage completed orders for outbound transportation and support with loading products onto vehicles to ensure timely delivery.
• Assist with waste management by baling scraps and staging finished bales for pickup, as required by the branch.

• Unload incoming shipments.
• Verify received quantities against packing slips.
• Inspect products for visible damage.
• Place inventory into designated storage locations.

• Perform cycle counts and inventory audits.
• Investigate and resolve inventory discrepancies.
• Process any inventory adjustments in the WMS/ERP.

• Follow OSHA and company safety regulations.
• Use proper lifting techniques and material handling procedures.
• Maintain showroom displays, product samples, and merchandising standards.
• Carry out other duties and responsibilities as may be assigned or required.

• High School Diploma or Equivalent Degree.

• 2-3 years of combined warehouse, fulfillment, customer service, and sales experience.
• Experience working with Point of Sales systems (POS).
• Familiarity with working in a distribution center.
• Experience with cycle counting and inventory control.
• Experience working with RF scanners.
• Experience operating forklifts and pallet jacks.

• Ability to multitask and work in a fast-paced environment.
• Basic math skills and reading comprehension skills.
• Ability to manage, reconcile and balance a cash drawer daily.
• Frequent bending, lifting, kneeling, and reaching.
• Ability to work at a computer for extended periods of time.
• Must be able to push, pull, and maneuver equipment.
• Able to obtain a forklift certification.
• Must be able to lift a minimum of 50 pounds repeatedly and independently, and heavier items with assistance.
• Able to wear work boots, safety-toed shoes, hi-vis vest, and meet the standard of the company’s workplace safety.
• Must be comfortable working in a warehouse environment and operating powered industrial equipment.
• Legally permitted to work in the United States.