What are the responsibilities and job description for the IT Service Desk Specialist - Level 1 position at All Star Recruiting Locums LLC?
Technology Support – Level 1
All Star Healthcare Solutions®
Location: Boca Raton, FL (On-Site, 5 Days/Week) - NO REMOTE OR HYBRID
Employment Type: Full-Time
About All Star Healthcare Solutions
All Star Healthcare Solutions® is one of the nation’s fastest-growing healthcare staffing firms, recognized for world-class culture, award-winning service, and our signature Red Carpet Service.
Company Culture Highlights
• People-first, relationship-driven culture rooted in Red Carpet Service.
• Fast-paced, high-performance environment with strong teamwork and collaboration.
• Award-winning workplace recognized for excellence and employee satisfaction.
• Commitment to continuous improvement, innovation, and professional growth.
Position Summary
We are seeking Level 1 Technology team member to provide on-site, hands-on technology support and to partner closely with our Managed Service Provider (MSP). This role supports end users during business hours, assists with device and office technology needs, and coordinates with our MSP for ticket resolution and escalations. This is a full-time, on-site role with Monday–Friday hours.
Key Responsibilities
• Provide on-site, hands-on support for employees and office technology needs.
• Serve as an internal point of coordination with our MSP, assisting with ticket submission, follow-up, and escalation.
• Diagnose and resolve Windows, Office 365, Teams, VPN, Salesforce, and hardware issues.
• Support conference rooms, meetings, and video technology.
• Monitor, update, and coordinate support tickets with our MSP in accordance with SLAs. Deploy, configure, and troubleshoot workstations and peripherals.
• Assist with onboarding/offboarding processes.
• Follow cybersecurity best practices and company compliance policies.
• Maintain accurate IT asset records and ensure organized IT environments.
• Participate in daily IT standups and contribute to documentation.
Qualifications
Required:
- 1 years IT support or systems administration experience.
- Beginner-level Microsoft 365, Azure AD/Entra, Windows, and Salesforce knowledge.
- Foundational understanding of networking concepts (DNS, DHCP, VPN) and ability to follow troubleshooting playbooks.
- Cybersecurity awareness and experience supporting enterprise tools.
- Ability to work full-time on-site.
Preferred:
- Experience with firewalls, virtualization, and SIEM/EDR tools.
- Relevant certifications (Security , Microsoft 365, Azure Administrator).