Office Manager

Job Title:          Office Manager 

Classification:  Hourly/Non-exempt

Reports to:        Clinic Director

Summary of Job:    The Office Manager (OM) works under the direct supervision of the Clinic Director or Assistant Director (where applicable).   Duties include, but are not limited to, supervising front office staff (where applicable), greeting patients, answering phones, scheduling patients, verifying insurance, collection of co-pays.  The OM sets the tone of the clinic.  She/he must be cheerful and welcoming at all times.

Education and Experience:   

• High School Diploma or equivalent
• 1 year minimum front office experience in a Physical Therapy or Medical office 
• 1 year supervisory experience preferred

Qualifications:

• Interest in physical therapy or related medical field
• Understanding of and ability to perform outstanding customer service
• Cheerful, positive, can-do attitude
• Willingness to go the extra mile
• Professional appearance
• Good hygiene
• Ability to multi-task
• Ability to follow directions and use sound judgment while performing duties
• Ability to communicate clearly and with a respectful delivery
• Ability to organize time and set priorities appropriately
• Ability to establish rapport and work harmoniously with patients and co-workers\
• Willingness to pitch in to do what it takes

Duties and Responsibilities:   

• Telephone etiquette
• Computer usage
  • Emails – check daily and make timely responses
• Clean front office work area and waiting area
• Schedule patients
• Verify insurance
• Make follow up calls on patients and insurance
• Pre authorizations for PPO, Tricare and workers comp
• Collection  of co-pays and co-insurance
• Work closely with Billing office (collections list and keep Director apprised of status) 
• Enter PTPN foto intakes, follow ups, discharges

• Manage front office and clinic supplies inventories
• Work harmoniously with Director and co-workers
• Set example for the clinic staff
  • Strong work ethic
  • No gossip
  • Develop rapport with fellow Office Managers – share ideas
• Other duties and tasks, as assigned

Physical Requirements:   The Office Manager should be in good physical condition.  She/he should have a wide range of physical abilities including, but not limited to, the ability to pull, push, lift and stoop as the situation requires.  Also:

• Ability to safely and successfully perform the essential job functions, with or without reasonable accommodation, including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular, punctual attendance, consistent with federal, state, and local standards
• Must be able to spend 90 % of the workday sitting and working at the computer
• Must be able to lift 30 pounds
• Must be able to listen and speak clearly