What are the responsibilities and job description for the Information Technology Help Desk - Level 3 position at All Star Healthcare Solutions?
Technology Support – Level 3
All Star Healthcare Solutions®
Location: Boca Raton, FL (On-Site, 5 Days/Week) - NO REMOTE OR HYBRID
Employment Type: Full-Time
About All Star Healthcare Solutions®
All Star Healthcare Solutions® is one of the nation’s fastest-growing healthcare staffing firms, recognized for world-class culture, award-winning service, and our signature Red Carpet Service
.
Company Culture Highlights
• People-first, relationship-driven culture rooted in Red Carpet Service.
• Fast-paced, high-performance environment with strong teamwork and collaboration.
• Award-winning workplace recognized for excellence and employee satisfaction.
• Commitment to continuous improvement, innovation, and professional growth
Position Summary
The Level 3 Technology Support role is a senior resource responsible for advanced troubleshooting, infrastructure support, escalations, and mentoring Level 1 and Level 2 staff. This is a full-time, on-site role with Monday–Friday hours.
Key Responsibilities
• Act as top-level escalation for complex technical issues.
• Resolve advanced systems, network, and identity-related problems.
• Support Microsoft 365, Teams, SharePoint, Azure AD/Entra, and Salesforce
• Participate in security enforcement, MFA, compliance, and audits.
• Leads technical projects, upgrades, and deployments as assigned and architected by Technology leadership, providing hands-on execution and escalation support
• Oversee IT inventory control and organization of technology spaces.
• Mentor junior technicians and contribute to documentation.
Qualifications
- Required:• 5 years IT support or systems administration experience.
- • Expert-level Microsoft 365, Azure AD/Entra, Windows, and Salesforce expertise.
- • Strong networking knowledge: DNS, DHCP, routing, VPN.
- • Cybersecurity awareness and experience supporting enterprise
- tools.
- • Ability to work full-time on-site.
Preferred:
- • Experience with firewalls, virtualization, and SIEM/EDR tools.
- • Relevant certifications (Security , Microsoft 365, Azure Administrator)