What are the responsibilities and job description for the Customer Service Associate position at All Star Awards and Ad Specialties?
Join our team as a Customer Service Champion!
Are you passionate about delivering exceptional customer experiences?
Do you want your hard work to be noticed and directly contribute to the success of the business?
Do you possess great character and high integrity?
If so, we want to talk to you!! We are the best at what we do and are looking for the best to join our vibrant team in the awards and trophy industry.
All Star Awards and Ad Specialties supplies Kansas City with high-quality custom trophies, awards, plaques, banners, and gifts with a “Yes We Can!” attitude. Come in and find out why we’ve been in business for over 4 decades!
We are currently searching for an individual with excellent communication skills to join our Customer Service team. This is a permanent, full time position and we are seeking a long-term, dedicated team member. The right person will be a self-starter, detail-oriented, dependable, computer literate, and have a can-do attitude.
Overview:
Customer Service Associates are the voice of our company, working directly with our valued clients to ensure their needs are met and their expectations exceeded. You will be helping our clients select products and customization to best suit their projects and needs - every order and every day is unique.
Essential Functions & Responsibilities:
- Engage with clients - in person, on the phone, and via email.
- Understand our client’s needs and offer tailored solutions.
- Collaborate with our in-house production team, maintaining a keen eye for detail and accuracy.
- Gain an understanding of our various customization capabilities including engraving, lasering, screen printing, and etching.
Company Benefits:
- Health, Dental, Vision, Life, and Supplemental Insurance.
- Paid Holidays, Vacation, and Sick / Personal Time.
- 401(k) with company match.
- Casual work environment.
- Employee discount.
Placement Criteria:
- Prior experience in customer service or related fields is a plus, but not required.
- Ability to prioritize workflow, organize diverse material, and handle multiple, competing, and changing priorities; ability to perform effectively without supervision and within established time limits and ongoing deadlines.
- Ability to interact and communicate effectively and professionally and exhibit exemplary customer service skills with external customers, vendors, visitors, co-workers, and management.
All-Star Awards and Ad Specialties Core Values:
- INTEGRITY - We do the right thing.
- RESPECT - We lead with respect.
- CAN-DO/RELIABILITY - We are dedicated to our customers and always win for them.
- ACCOUNTABILITY - Life happens, we own it.
- TEAM PLAYER - Talent wins games, and Teamwork wins Championships.
- CONTINUOUS IMPROVEMENT - We strive to grow a little each day.
- FUN - Because we’re awesome and without it what’s the point?