Assistant Operations Manager - Portland

Job Title: Assistant Operations Manager

Reports Directly To: District Operations Manager

Company Overview:

Founded in 2004 by Jeffery Grabeel, All Service Moving has grown from a one-man operation to one of the largest independent moving companies on the West Coast. We are dedicated to providing exemplary customer service, driving our expansion into Oregon, Washington, California, and Arizona. We offer full-service residential and commercial solutions, including high-end relocation, warehousing, delivery, and FF&E installations. Our commitment to our customers begins with investing in our teams, and ensuring our staff is well-trained to provide expert service for all our client’s moving needs.

Position Overview:

The Assistant Operations Manager is responsible for overseeing and managing all aspects of the moving process, ensuring efficient, safe, and high-quality operations that deliver exceptional customer experience. This leadership position requires a proactive, detail-oriented professional who thrives in a high-volume, team-oriented environment. The Assistant Operations Manager will supervise and coordinate the activities of movers, drivers, leads, warehouse staff, and foremen, ensuring that all operations are conducted in compliance with FMCSA, state, and federal regulations.

Job Responsibilities:

• Oversee and manage all aspects of the moving process: Ensure the smooth coordination of residential and commercial moves from start to finish, including planning, crew assignments, transportation, and delivery. Maintain oversight of all operational activities to guarantee efficiency, accuracy, and customer satisfaction.
• Train and develop crews: Conduct regular training sessions on proper moving techniques, safety procedures, equipment handling, and customer service best practices. Ensure that all employees represent the company with professionalism and integrity on every job.
• Driver training and testing: Oversee the qualification, testing, and ongoing evaluation of drivers. Ensure all drivers meet company and federal standards for safety, compliance, and performance.
• Supervise teams and personnel: Lead and motivate teams of movers, drivers, leads, warehouse workers, and foremen. Provide clear direction, set expectations, monitor performance, and promote accountability to achieve daily operational goals.
• Employee scheduling and dispatching: Create and maintain efficient work schedules for all field staff. Coordinate daily dispatch operations to ensure proper staffing, balanced workloads, and timely completion of jobs.
• Conduct interviews and hiring: Participate in interviewing and selecting qualified candidates for mover and operations positions. Support onboarding and integration of new hires into company culture and operational processes.
• Manage documentation and approvals: Review and approve bills of lading, job tickets, and related paperwork to ensure accuracy and compliance with company policies and legal requirements.
• Conduct job site visits: Visit client locations for estimates, project evaluations, and quality assurance. Ensure crews are following proper procedures and representing the company professionally in the field.
• Oversee storage operations: Conduct regular inspections of storage facilities to ensure safety, organization, and compliance with operational standards.
• Support performance management: Assist in administering the annual performance management process, including evaluations, goal setting, and professional development planning for team members.

Skills:

• Strong leadership and supervisory experience, ideally within logistics, moving services, or operations support.
• Excellent organizational skills with a high level of attention to detail.
• In-depth understanding of compliance and safety standards, including FMCSA, state, and federal regulations.
• Demonstrated ability to drive operational efficiency by streamlining workflows, reducing costs, and optimizing productivity.
• Sales and business acumen with the ability to support estimates, upselling, and revenue growth initiatives.
• Strong problem-solving and decision-making skills, with the ability to stay composed under pressure.
• Effective collaborator who works well across departments to improve communication and operational coordination.
• Exceptional customer service and interpersonal communication skills, both written and verbal.
• Detail-oriented, with a focus on accuracy, accountability, and professionalism.
• Friendly, professional, and attentive demeanor with a focus on teamwork and customer satisfaction.
• Strong multitasking and time management abilities in a fast-paced environment.

Qualifications:

• Bachelor’s degree preferred; an associate degree in business administration, Management, or a related field will also be considered.
• 2 years proven experience in operations management or supervisory role, ideally in logistics, moving services, or operations support.
• Valid driver’s license with clean driving record and 2 years proven US driving history.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Zoom, Teams) and other office software.

Salary:

• Competitive salary based on experience and qualifications.