What are the responsibilities and job description for the Call Center Customer Service / Dispatcher position at All Service Equipment Corp.?
LOGISTICS COORDINATOR / CALL CENTER CUSTOMER SERVICE/ DISPATCHER
We are seeking a Call Center Customer Service / Dispatcher for our fast-paced service business. Our company is thriving because we provide outstanding service, trustworthiness, professionalism and quality. Dispatch experience is a strong plus, along with someone who is a quick thinker, has a calm disposition and customer service background.
Key Responsibilities:
- Communicate with customers via phone, email, chat or text
- Enter new service requests and assign them to appropriate technicians
- Coordinate with internal departments to ensure successful completion of tasks
- Using Web Board tools to plan technician schedules utilizing zones and certifications for maximum utilization
- Schedule parts jobs in advance confirming appointments with customers utilizing analytics
- Partner with Business Units to schedule and complete recurring Preventive Maintenances
Requirements:
- Prior dispatch and direct customer experience or related work history
- Excellent communication skills with the ability to successfully interact with a diverse group of employees and customers via phone, email, chat and text
- Effectively perform job duties in a fast-paced and often hectic environment while maintaining company standards for customer service
- Advanced computer skills and familiarity with Microsoft Office products
- Neat & organized work habits including ability to multi-task
- Ability to use analytics to direct activity and make decisions based on data
- Experience in HVAC industry, a plus
Benefits:
- Health insurance with generous company contribution
- Dental, Life Insurance, Disability, and Vision
- 401K plan with employer match
- Vacation and sick days
- Paid holidays
- Training & Development programs
Shifts:
Monday – Friday
Full Time & Part Time shift available
On site – In office only
Salary : $22 - $25