What are the responsibilities and job description for the Customer Service Representative position at All's Well Health Care Services?
Position: Enrollment Representative
Work Location: Albuquerque, Mexico
Compensation: $24-$26 per hour
Work Schedule: Monday through Thursday 9am- 6pm, with one late night of 10am- 7pm, Friday's 8am- 5pm - candidate is expected to work 1-2 Saturdays per month from 9am- 1pm based on business need.
Start: 10/13 or 10/27/25
Temporary position: opportunity to be hired full time
Job Description:
The Enrollment Services Associate is responsible for ensuring all prospective and enrolled students receive timely, accurate and compliant information and overall excellent customer service. The Enrollment Services Associate will promptly schedule and conduct interviews with prospective students, providing complete and accurate information regarding educational programs, expected outcomes, student services, and financial considerations while determining the appropriateness of candidates for enrollment. The Enrollment Services Associate will follow up with both interviewed and enrolled students through to matriculation.
Essential Duties and Responsibilities:
Supervisory Responsibilities: This position does not have direct supervisory responsibilities.
Competency: To perform the job successfully, an individual should demonstrate the following competencies:
Business Acumen – Leverages knowledge of the business to develop solutions balancing business needs with organizational risk.
Analytical Thinking – Synthesizes complex or diverse information to identify trends and develops proactive solutions to minimize risks to the business.
Conflict Resolution – Takes actions that resolve conflicts in a manner that is best for both the organization and the individuals involved; addresses complaints and problems quickly and effectively; keeps all parties informed of the status.
Professional Development – Commits to his/her professional development and personal development to stay current in field.
Language Skills – Strong verbal and written communication skills; ability to build relationships and influence hiring decisions.
Computer Skills – To perform this job successfully, an individual should have experience with Microsoft Office Suite, intermediate Excel skills. Experience in working with customer relationship management solutions.
Qualifications:
- Bachelor degree preferred, Associate degree required
- Minimum of 3 years of high-volume, fast-paced customer service experience.
- Prior Enrollment Services/Admissions or non-durable sales experience a plus.
- Superior organizational, problem-solving, multi-tasking, and time management skills.
- Excellent interpersonal, written, and oral communication skills are required.
- Proficiency with Microsoft Office Suite – Outlook, Word, Visio, Excel, and PowerPoint.
Job Type: Temporary
Pay: $24.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Salary : $24 - $26