What are the responsibilities and job description for the Service Advisor position at All Roads?
Service Advisor– Kenworth TrucksRosedale, MD | All Roads Trucks/Kenworth of Baltimore If you are friendly, energetic and customer focused, we want to talk to you! Kenworth of Baltimore is hiring an experienced Service Advisor (heavy-duty experience preferred) to join our team. In this role, you’ll be the first point of contact with our customers, managing communication throughout the repair process and serving as the liaison between customers and the dealership. You’ll use your automotive/mechanical service knowledge to understand customer needs, set expectations, and ensure every customer receives first-class service. Compensation & ScheduleBase salary plus commission $45,000-$75,000Full Time M-F 7 am - 4 pm. Every 5th Saturday with extra pay.Paid training providedBenefitsMedical, dental, vision, disability, life, and supplemental insurance (eligible on the first of the month after 30 days of employment)401(k) with company contributionPaid time offCompany-paid holidaysTuition reimbursement programEmployee referral bonus programResponsibilitiesProvide excellent customer service in line with dealership standardsSchedule appointments and prepare accurate repair estimatesAdvise customers on appropriate vehicle maintenance per manufacturer specificationsDocument repair and service orders accurately and efficientlyStay current with industry trends and apply knowledge to daily activitiesBuild and maintain strong customer relationships to encourage retention and referralsFollow up with customers on repair status, changes, and pick-up timesPerform additional duties as assignedRequirementsHigh School Diploma or GED requiredValid driver’s license requiredPrior automotive or service advisor experience (heavy-duty preferred)Excellent customer service and communication skillsAbility to multi-task, prioritize, and work efficientlyWork AuthorizationAll Roads Company does not provide H1-B sponsorship. No security clearance required for this position. AAP/EEO StatementAll Roads Company and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. Apply Today!Kenworth of Baltimore is a great place to grow your career as a Service Advisor. Join a team that values YOU!
Salary : $45,000 - $75,000