What are the responsibilities and job description for the Customer Service Representative (CSR) position at All Roads?
Customer Service Representative (CSR)
Charlotte, NC | Vermeer All Roads
Charlotte, NC | Vermeer All Roads
Vermeer All Roads in Charlotte, NC is searching for a customer-focused and organized Customer Service Representative (CSR) to support our parts and service operations. The ideal candidate is motivated, detail-oriented, and skilled at building strong customer relationships. Prior experience in heavy equipment, construction machinery, automotive, or industrial parts/service is preferred but not required. This is a full-time, benefits-eligible role.
Compensation & Schedule
- Compensation base starting at $42,500 commission
- Full-time, Monday–Friday
- No nights or weekends
Benefits
- Medical, dental, vision, disability, life, and supplemental insurance (eligible 1st of the month after 30 days)
- 401(k) with company contribution
- Paid time off
- Company-paid holidays
- Tuition reimbursement program
- Employee referral bonus program
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Responsibilities
- Assist customers with parts pricing, availability, and order processing
- Schedule service appointments and coordinate with technicians and service leadership
- Open, update, and close work orders and service tickets accurately
- Provide timely communication regarding repairs, estimates, order status, and timelines
- Maintain organized customer records and support front-office operations
- Collaborate with parts, service, and shop teams to support daily workflow
- Develop familiarity with Vermeer equipment and related products (training provided)
- Deliver excellent customer service to support long-term customer relationships
- Monitor daily customer service and sales activity to ensure accuracy and efficiency
- Reinforce strong customer service habits, professionalism, and work ethic within the department
- Assist leadership with onboarding and supporting new team members (non-supervisory)
- Support sales and service teams with customer issues, order follow-ups, and communication
- Help track and support departmental goals through accurate information and timely updates
- All other duties as assigned
Requirements
- Previous customer service experience required
- Experience in equipment, automotive, construction, or industrial service/parts preferred
- Strong communication, multitasking, and organizational skills
- Ability to work efficiently in a fast-paced environment
- Positive attitude, professional demeanor, and team-oriented approach
- Basic computer proficiency and willingness to learn internal systems
- Reliable work history and strong attention to detail
Work Authorization
All Roads does not provide H1-B sponsorship. Candidates must be authorized to work in the United States.
All Roads does not provide H1-B sponsorship. Candidates must be authorized to work in the United States.
AAP/EEO Statement
All Roads Company and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.
All Roads Company and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.
Apply Today!
Take the next step in your career with Vermeer All Roads in Charlotte, NC, and build a rewarding future with an industry leader.
Take the next step in your career with Vermeer All Roads in Charlotte, NC, and build a rewarding future with an industry leader.
Salary : $42,500 - $52,000
