Automotive Service Advisor/Writer

All Roads Truck & Auto Repair is a family owned and operated small business automotive repair shop located in Port St Lucie, Florida in search of new employees for our steadily growing and expanding business.

Since 2014, All Roads has been providing an array of services in the automotive and auto body industry, offering dependable maintenance service and quality repairs! We are specializing in automotive repair, fleet maintenance, and Jeeps while also conducting various work on other cars and trucks.

All Roads Truck & Auto Repair is seeking an Automotive Service Writer who can initiate automotive services and repairs by ascertaining performance problems and services requested; verify warranty and service contract coverage; develop estimates; write repair orders; and maintain customer rapport and records.

Job Description:

• Initiates automotive services and repairs by ascertaining performance problems and services requested.
• Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
• Ascertains automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
• Develops estimates by costing materials, supplies, and labor.
• Calculates customer’s payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Obtains approval signatures and enters RO into the service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the business.

Essential Job Skills:

• Demonstrate excellent customer service, organizational, and negotiation skills
• Strong written and verbal communication skills
• Professional appearance and work ethic
• Possess basic computer skills and understanding
• Ability to understand and interpret vehicle terminology within the automotive industry and repair options to efficiently explain repairs to customers

Benefits:

• Competitive pay
• Employee discounts
• Paid holidays
• Paid time off

Job Type:

Full time employees, Monday through Friday

Pay Range (Average):

$41,600-$62,400 /year

Education and experience:

• High school diploma, GED, or equivalent
• 2-plus years of experience in a service advisor role strongly preferred but not required
• Experience in automotive industry preferred
• Prior experience with All Data Management database experience is a plus
• Computer and point-of-sale proficiency
• Previous customer service experience
• Valid driver’s license with an acceptable driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $41,000.00 - $63,900.47 per year

Benefits:

• Employee discount
• Life insurance
• Paid time off

Ability to Commute:

• Port Saint Lucie, FL 34983 (Required)

Ability to Relocate:

• Port Saint Lucie, FL 34983: Relocate before starting work (Required)

Work Location: In person

Salary : $41,000 - $63,900