What are the responsibilities and job description for the Operations Manager position at All Pro?
Job Summary:
We are seeking a highly organized and proactive Operations Manager to lead our commercial landscape maintenance division. This role will oversee the day-to-day field operations, manage multiple crews, and ensure the successful execution of landscape maintenance services for a portfolio of commercial properties, including office parks, retail centers, corporate properties, and HOA’s. The ideal candidate is a hands-on leader who thrives in a fast-paced, client-focused environment.
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Key Responsibilities:
- Manage daily operations by supervising crews, including scheduling, routing, and resource allocation.
- Develop and implement work schedules, maintenance plans, and quality control standards to ensure timely and excellent service delivery across all commercial sites.
- Conduct regular site visits to monitor job progress, quality, safety compliance, and client satisfaction.
- Conduct site audits regularly and address any service-related issues promptly.
- Manage crew performance, conduct training, and enforce company policies and safety protocols.
- Serve as the main point of contact for property managers and commercial clients; respond to service requests and concerns with professionalism and urgency.
- Coordinate with assistant manager to propose enhancements, contract renewals, and additional services.
- Plan, Coordinate & Execute Landscape Enhancement projects
- Ensure Estimates & Invoices are created correctly and sent timely. Monitor status of payment for invoiced work.
- Oversee Facility & Equipment Inventory
- Maintain accurate records of labor, materials, and equipment usage; track costs to ensure job profitability and budget adherence.
- Work with the Mechanic to ensure all vehicles and equipment are maintained weekly and ready for use. Coordinate necessary repairs with Mechanic and Assistant Manager.
- Ensure compliance with safety standards and company policies; lead weekly safety meetings and training.
- Process & manage all human resource components of job position which include: interviews, hiring, onboarding, documenting personnel issues & terminations.
- Use operational software (e.g., QuickBooks, Microsoft Office, ADP, Ease) to manage time tracking, HR, scheduling, job tracking, and reporting.
Qualifications & Requirements:
- 3 years of experience in commercial landscape maintenance, with 2 years in an operational leadership role.
- Proven track record of managing multiple crews and large-scale commercial properties.
- Deep knowledge of landscape maintenance practices, irrigation systems, and horticulture.
- Strong leadership, communication, and client relationship management skills.
- Excellent organizational and problem-solving skills.
- Experience using QuickBooks, ADP and Microsoft Office.
- Bilingual in English/Spanish highly preferred but not required.
- Valid driver's license with a clean driving record.
Work Schedule & Conditions:
- Must be able to work outdoors in all weather conditions.
- Able to lift up to 50 lbs and perform site walks across large properties.
- Full Time, Mon-Sat early mornings, evenings, or weekend work during peak season or emergencies.
Benefits:
- Competitive pay based on experience
- Opportunities for career growth and skill development
- Company Paid Certification & Educational Opportunities
- Health, Dental, Vision, Life Insurance
- Cell Phone stipend
- Company Vehicle
- PTO & Paid Holidays
- Simple IRA Retirement matching
- Annual Bonus (discretionary)
