Reservationist

Location: Central Massachusetts

Pay: $22–$28/hr bonuses/commission

Company: All Points Limousine

All Points Limousine is a women-owned luxury transportation provider offering private car service, corporate shuttles, and motorcoach transportation throughout Central Massachusetts. We deliver professional, reliable, and seamless travel experiences for corporate travelers, universities, private clients, and large event groups.

We are hiring a Private Car Reservationist to manage reservations, support sales growth, and build lasting client relationships. This role combines customer service, outreach, CRM management, and coordination with our dispatch and driver teams.

• Answer calls/emails and create accurate reservations
• Provide quotes and service recommendations
• Execute a 7-touch sales outreach plan to re-engage past clients
• Maintain CRM with detailed client notes and follow-ups
• Promote seasonal/special event transportation opportunities
• Research national/local events to identify new business
• Communicate reservation details to dispatch and chauffeurs
• Assist with simple RFP or contract preparation

• Customer service, hospitality, or sales experience preferred
• Strong communication and phone skills
• Comfortable meeting outreach quotas
• CRM experience required (LimoAnywhere a plus)
• Organized, detail-oriented, and dependable

• $22–$28/hr based on experience
• Performance bonuses commission
• Training and advancement opportunities
• Supportive, team-driven environment

Submit your résumé and a brief cover 

Location: Central Massachusetts

Company: All Points Limousine

Job Type: Full Time

Compensation: $22–$28/hr performance bonuses commission opportunities

All Points Limousine is a distinguished transportation provider offering private car service, corporate shuttles, and full-scale motorcoach operations throughout Central Massachusetts and beyond. As a women-owned company, we have earned a reputation for professionalism, reliability, and exceptional client care. Our team supports a diverse portfolio of clients—from corporate travelers and universities to private individuals and large event groups—ensuring safe, seamless, and elevated transportation experiences every time.

We are seeking a polished, organized, and sales-driven Private Car Reservationist to manage client reservations, foster long-term relationships, and support continued company growth. This role blends high-touch customer service, proactive sales outreach, CRM follow-up, and coordination with dispatch and drivers.

• Manage inbound calls, emails, and online inquiries with professionalism.
• Provide service options, quotes, and tailored recommendations.
• Create, modify, and confirm reservations accurately in our software.
• Capture comprehensive client notes, preferences, and special requirements.

• Execute a 7-touch communication strategy for current and past clients using phone calls, emails, cards, appreciation gifts, and promotional outreach.
• Reactivate dormant and prior client lists through structured CRM engagement.
• Meet and exceed weekly and monthly sales activity goals.
• Promote seasonal specials, national event travel, VIP offerings, and multi-ride opportunities.

• Monitor and research local and nationwide seasonal events that create transportation needs—concerts, conferences, college events, large gatherings, holidays, and corporate travel windows.
• Identify opportunities for contracts, corporate accounts, group transportation, and specialty services.
• Assist with preparing or reviewing RFPs; prior contract experience is a bonus.

• Maintain a detailed and accurate CRM with complete client profiles, preferences, travel patterns, and conversation notes.
• Track all outreach activities, follow-up tasks, and sales opportunities.
• Ensure CRM data is aligned with reservation software for seamless service.

• Communicate clearly with dispatch and chauffeurs to ensure precise execution of each trip.
• Relay VIP instructions, client sensitivities, and unique service needs to internal teams.
• Participate in daily or weekly coordination meetings to review schedules and upcoming high-priority clients.

• Experience in hospitality, customer service, sales, or transportation preferred.
• Comfortable meeting sales quotas and outreach goals.
• Strong communication skills with a professional phone presence.
• CRM experience required; LimoAnywhere experience is highly desirable.
• Organized, reliable, and able to multitask effectively.
• RFP, corporate account, or event-planning experience is a plus.

• Competitive hourly rate: $22–$28/hr
• Performance bonuses and commission opportunities
• Training and career development
• Supportive team culture
• Growth potential within a well-established luxury transportation company

• Please submit your résumé and a brief cover letter outlining your relevant experience and interest in the position