Community Association Manager

At All Points Community Management, we believe that exceptional community living begins with exceptional management. We are seeking a dedicated and initiative-taking Community Association Manager (CAM) to join our team—a professional who thrives in a dynamic environment, values strong relationships, and is passionate about serving communities with integrity and excellence.

As a CAM, you will be the primary liaison between our company, homeowners, vendors, and boards of directors. You will oversee the day-to-day operations of multiple community associations, ensuring the financial, administrative, and physical needs of each property are met with precision and care. From budget planning and vendor coordination to board meetings and resident support, you will play a vital role in maintaining the quality and harmony of the communities we serve.

This role is not just about management, it is about leadership, collaboration, and a deep commitment to service. At All Points, our team members are expected to embody our core values in every interaction:

• Integrity – We do the right thing, always. Our decisions are guided by honesty, ethics, and a dedication to protecting the reputation of our clients and company.
• Responsive Service – We are committed to providing prompt, attentive, and proactive support, always putting our clients' needs at the forefront.
• Clear Communication & Teamwork – We value openness, accountability, and collaboration to drive the best outcomes for both our internal teams and the communities we manage.
• Continuous Improvement – We approach every challenge as an opportunity to grow, innovate, and elevate the level of service we provide.
• Efficiency & Accessibility – We prioritize organized, streamlined processes, and make ourselves readily available to those we serve, ensuring consistent, high-quality results.

If you are a confident communicator, skilled in organization, and energized by the idea of making a tangible difference in people’s lives, we invite you to join our growing team at All Points Community Management. Together, let us set the standard for community excellence.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Work closely with the clients (Board).
• Meet with clients at client locations.
• Gathering information about budgets.
• Coordinate and direct contractors’ various client work assignments.
• Work with attorneys on collections and property liens.
• Monthly financials in coordination with accounts payable.
• Delegation to support staff.
• Proactive follow up and response to homeowner/client issues.
• Maintain and update mailing and client list.
• Research special order requests.
• Produce monthly association management reports.
• Engage, contract, and supervise contractors/vendors and approve invoices for all goods/services required to maintain the association properties at company and client standards.
• Manage the day-to-day activities of maintenance, landscaping, and snow removal.
• Addressing complaints and resolving problems with excellence in customer service.
• Superior communication skills.
• Periodic association property inspection.
• Meet with homeowners when requested.
• Manage and coordinate requests for repairs and maintenance for association clients and homeowners and creating work orders in homeowner database.
• Board of Director Meetings (Monthly or less frequent).
• Quarterly Newsletters for communities, if applicable.
• Create and implement report formats, document spreadsheets.
• Continued learning and development, including attendance at periodic job-related training sessions and seminars.
• Understand the company handbook and adhere to company policies.
• Represent company in a professional manner.
• Technological skills, including Microsoft Office, Excel, Adobe, and industry specific software/databases.
• Pro-active communications using company homeowner database and app.

EDUCATION:

• Minimum high school education with some college coursework desirable, previous experience in similar or transferable industry.

EXPERIENCE:

• 3-5 years’ business experience, including customer service.
• Experience working in an individual or team environment.
• Experience working in cross-functional roles.
• Bi-lingual (Spanish) would be helpful but not required.