Customer Experience - Atlanta Airport - $18/hr

Founded in 2001, ALL N ONE is one of the nation’s largest and most experienced, fully-certified security and technology solutions firms. Our company maintains core values of professional service, unified approach to solutions, excellence in service delivery, and we do it with integrity. ALL N ONE has garnered long-term clientele, professional referrals, and award-winning industry recognition. We consistently cultivate a high level of quality through a conscious investment in a culture of excellence, premier customer service, and technology-driven solutions.        

ALL N ONE Security Services, Inc. is a professional security company based in Atlanta, Georgia. ALL N ONE specializes in Security Personnel, Security Technology, and Traffic Control. The Company has the desire to expose entry-level team members to opportunities beyond security officer positions through education and development. ALL N ONE believes in building dependable relationships and partnerships with employees and clients that make a difference you can count on.        

Our goal is to provide the finest-quality services to our clients and to do so more efficiently and economically than our competitors. ALL N ONE seeks to inspire employees by extensive development in the areas of customer service, accountability, and empowerment to increase possibilities through performance.        

Entry-level employee opportunities include future advancement in business operations management/supervision, security technology (camera installation and access control), traffic control (flaggers), as well as accounting, human resources, training, administration, and business development.  

ALL N ONE IS PROFESSIONAL, UNIFIED, AND UNCOMPROMISING! GET ON BOARD! THE TIME IS NOW!   

Customer Experience (Atlanta Airport)

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.   

• Maintain staff levels to include managing schedules, time off request, paid time off, on-call officers, and officer’s availability to assist with coverage.  
• Assist with employee payroll by verifying signing sheets and clock-in and clock out punches.  
• Radios – supervisors are responsible for issuing radios daily. All employees must maintain professionalism when communicating over the radio.  
• Conduct random uniform inspections of all employees.  
• Responsible for completing incident reports, infractions/write-ups, issuing probations /suspensions, and submitting terminations to Account Manager for approval.  
• Attend weekly meetings and or training with Account Manager or Corporate Office personnel.  
• Complete daily site/post visits and perform site audits and inspections to evaluate customer experience representatives to ensure compliance with uniform dress code rules and ALL N ONE rules and regulations.  
• Use the disciplinary process to correct inappropriate behavior, correct decision-making deficiencies or improve performance of employees.  
• Manage customer experience representatives, scheduling, ensure maximum coverage with available resources while reducing over-time and other unnecessary expenses.  
• Participate in training, hiring, and termination of employees and contractors.  
• Maintains high visibility and consistent standards for authorizing access  
• Assist Account Manager(s) with any additional duties or requests.

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

• Previous experience in supervision and/or strong customer service.  
• Possession of a valid driver’s license.  
• No criminal record and is able to pass a background check.  
• Must pass a drug test, clear MVR and have a clear criminal record.  
• Must be US citizen   

SKILLS REQUIRED   

• Ability to follow specific instructions for performing job duties.  
• Excel in verbal and written communications.  
• Excel in computer operation and literacy.  
• Detail oriented and dependable.  
• Enjoy working with the public.  
• Positive “Can do” attitude and team player spirit.  
• Demonstrated ability to respond with patience, courtesy, and friendliness.  
• Commitment to excellent customer service both internal and external.  
• Ability to remain calm under pressure and in life-threatening situations.  
• Flexibility to work outside normal work hours and weekends as required.   

EDUCATION & EXPERIENCE

Bachelor’s Degree preferred or any equivalent combination of training and experience. Prior supervisory experience preferred.