What are the responsibilities and job description for the SOC Supervisor position at All Jobs Info?
Company: Concentric Location: Seattle, WA, USA Type: Full-Time Salary: $38 - $38
Requirements
Requirements
- High school diploma or equivalent required
- 5 years of equivalent work experience in the Military, Law Enforcement, Government, or Corporate Security
- Prior experience in a Security Operations Center, TOC, or similar
- Experience managing or leading a team of five or more employees
- Excellent written and verbal communication skills
- Must be a U.S. Citizen
- Must be able to legally work in the country where this position is located without visa sponsorship.
- Draft and send Stakeholder notifications
- Triage and manage incidents that cause business disruptions
- Escalate issues as required to more senior-level management and/or the client.
- Develop and mentor Operators through coaching, feedback, and conflict management.
- Oversee quality control and oversight for all production, support, and staffing functions in conjunction with the SOC Operations Manager.
- Work with the Operations Manager to identify process and quality improvements.
- Represent the SOC in incident response meetings with stakeholders
- Facilitate “tabletop” exercises on shift for continuous Operator training
- Receive shift pass-down information and conduct shift briefings to provide updates, assignments, training, and contractual compliance
- Send emergency messages to stakeholders and associates notifying them of security incidents.
- Author, review, and publish informational products related to security and safety incidents.
- Brief internal leaders on notable, ongoing issues
- Provide back-up support and on-call function as needed
- Assess service statistics and prepare detailed reports on findings
- Respond to escalated customer service issues on time
- Collaborate with multiple departments to propose and implement solutions to customer challenges
- Drive the execution of action items related to correcting access control misconfigurations or removing individual permissions to closure
- Manage multiple area access management security workflows crucial to operational success
- Analyze datasets and space layouts, and leverage software systems to accomplish key tasks
- Perform other related duties and special projects as required
- Bachelor’s Degree in Criminology, Political Science, Business Management, Communications, Sociology, or other related degree
- Six (6) or more years’ experience in a high-intensity, high-volume environment, such as a Security Operations Center, Crisis Management/Response Center, or Customer Call Center
- Knowledge of security systems for access control and alarm monitoring
- Strong analytical skills that are process-oriented, with an understanding of the importance of people driving the best customer experience
- Able to work independently and collaboratively with global and remote teams across all levels within the organization
- Knowledge of Python, SQL, and Splunk Search Processing language
- No benefits info provided.
Salary : $38