What are the responsibilities and job description for the Service Manager position at ALL, Inc.?
What You'll Do
- Lead, coach, and develop installation technicians and support staff
- Manage scheduling, staffing, productivity, quality, and department performance
- Recruit, train, engage, and retain top talent
- Partner with Sales, Warehouse, and Delivery teams to ensure seamless project execution
- Resolve escalated customer concerns and drive issues to completion
- Monitor safety, service, and operational performance metrics
- Identify and implement process improvements that increase efficiency and customer satisfaction
- Manage labor resources and schedules to support business demands
- Provide technical expertise and guidance on installation-related issues
- Promote a culture of accountability, safety, teamwork, and continuous improvement
What We're Looking For
- High school diploma or equivalent
- Valid driver's license with a satisfactory driving record
- 5 years of appliance installation or related field service experience
- Proven leadership, customer service, and communication skills
- Experience leading installation, delivery, service, or home services teams preferred
- Strong problem-solving skills and ability to manage multiple priorities
- Proficiency with Microsoft Office and mobile technology; ERP experience preferred
- Ability to pass a pre-employment physical and drug test
Why Work Here
- Employee Ownership (ESOP) – build long-term wealth as the company grows
- Full Benefits Package: Medical, dental, vision; 401(k) with company match; Company-paid life insurance; Paid time off
- Team-oriented culture built on accountability, respect, and continuous improvement
- Career growth and leadership development opportunities
- Stable, growing company with a strong reputation
About Us
Headquartered in St. Paul, MN, ALL, Inc. is a trusted wholesale distributor of world-class quality appliances, offering top-notch kitchen design solutions to homeowners, builders, and multi-family developers throughout the Twin Cities and beyond. We’re also part of Building Material Distributor’s (BMD’s) family. For over 75 years, BMD has supplied lumber yards, dealers, home centers, and hardware stores with top-quality building products. Collectively, as an employee-owned company, we excel at providing our customers with an exceptional experience thanks to our skilled workforce.
Equal Opportunity Employer
BMD, Inc and Companies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. BMD, Inc makes hiring decisions based solely on qualifications, merit, and business needs at the time.