Mortgage Coordinator

**THIS ROLE IS NOT ELIGIBLE FOR REMOTE WORK. THE WORK LOCATION FOR THIS POSITION WILL BE IN DOTHAN, AL.**

ROLE:

This individual is responsible for assisting the Mortgage Manager and Mortgage Loan Originators with originating quality mortgage loans that meet All In Credit Union guidelines by building strong internal and external partnerships with realtors, members, vendors, and credit union branches. Providing excellent member service, possessing strong organizational skills and a background in lending are essential.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Provides a superior member experience by actively listening and assessing the needs of the member(s) and offering targeted solutions to these needs.
• Consistently maintains a professional, respectful, and courteous approach when interacting with member/owners and internal contacts to maintain quality service.
• Counsels’ members regarding services to maintain quality member/owner service, knowledge, and satisfaction.
• Actively works with Mortgage Manager and Mortgage Originators with timely processing/assignment of Mortgage applications to include issuing pre-approval letters, denial, and withdrawal notices to applicants.
• Opens new accounts for non-members as needed.
• Efficiently works with Mortgage Manager to coordinate business outreach, community events and team meetings.
• Performs various department duties related to appraisal, survey, and title services.
• Serves as point of member contact when Mortgage Manager and Mortgage
• Demonstrates effective face to face communications, telephone interaction, and written communications. Responds in a clear, concise manner, using appropriate mode of communication.
• Corresponds and works with other departments as necessary to efficiently process member(s) loan information.
• Provides timely feedback to appropriate parties to facilitate accurate decision making.
• Represents All In Credit Union in community activities in a positive, professional image in order to promote the development of mortgage department to the public.
• Performs up to the standards of the All In Credit Union Core Competencies.
• Develop knowledge of Credit Union products, policies, and procedures
• Understand real estate appraisals, title reports, and real estate transactions.
• Analyze detailed financial and credit data, matching member(s) needs with an appropriate loan program and level of risk.
• Develop and maintain a high degree of visibility for All In Credit Union in the marketplace.
• Provide information and monthly reports to Executive Management and department staff within required timeframes.
• Be familiar with and follow all policies, procedures and processes which have been established to meet compliance requirements of all applicable federal regulations. The regulations include but are not limited to the Privacy Act, Office of Foreign Assets Control (OFAC), Bank Secrecy Act (BSA), Reg. CC, Reg Z and Patriot Act
• Assists in processor/closer role as needed.
• Perform other duties as needed and required.

Experience:  1 year of Mortgage/Lending experience

All In Credit Union is willing to accommodate handicaps to the extent a financial services organization can without impacting financial control or member service. All In Credit Union is an Equal Opportunity Employer of Females, Minorities, Veterans and Disabled/Drug Free Workplace.