What are the responsibilities and job description for the Contact Center Representative position at All In Credit Union?
ROLE:
To assist members and personnel with service or technical support on the full range of digital communications for the credit union; explain services, respond to problems, communicate any situations involving digital services.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Assists members and personnel with their telephone requests by answering questions and resolving problems pertaining to digital services that are within their authority to resolve; refers problems that are beyond their authority to the correct supervisor, vendor, or technician.
- Provide timely response to any and all member requests that come into the Contact Center through email, fax, chat, or any e-channel.
- Assure that appropriate records are maintained and required reports are prepared.
- Communicate any changes or disruptions in any digital services to credit union staff to include any instructions, resolutions, or temporary solutions.
- Maintain accurate member account information on E-services. Insure that member information is consistently up to date with minimal errors.
- Perform other related duties as assigned. Volunteer to assist other departments with any tasks or overflow.
Experience: One year to three years of similar or related experience.
Education: Must be an active Troy University Student within the Sorrell College of Business.
All In Credit Union is willing to accommodate handicaps to the extent a financial services organization can without impacting financial control or member service. All In Credit Union is an Equal Opportunity Employer of Females, Minorities, Veterans and Disabled/Drug Free Workplace.
Salary : $19 - $28