What are the responsibilities and job description for the Fulfillment Center Operations Lead position at all.health?
About all.health
all.health is a San Francisco-based health-tech startup building a device-enabled health management platform deployed through healthcare partners. The Logistics and Fulfillment Center supports physical delivery, return handling,inventory control, and operational traceability for all.health’s participant-facing device workflows.
About the role
all.health is hiring a hands-on Logistics and Fulfillment Center Operations Lead to help prepare, launch, and operate our San Francisco logistics hub.
This is not a traditional warehouse-only role. The successful candidate will operate as a player/coach: hands-on enough to run daily physical fulfillment work directly, disciplined enough to refine and document the operating process, and capable of training and supervising temporary or full-time staff as volume scales. This is a highly hands-on role suited for someone who is detail-oriented, process-driven, and comfortable building operational structure in a fast-moving startup environment.
\nResponsibilities
- Logistics & Fulfillment Operations
- Execute daily fulfillment, shipping, receiving, staging, and return workflows
- Prepare and verify outbound shipments using ERP and shipping systems
- Coordinate carrier pickups and shipment handoff activities
- Maintain organized staging, packing, receiving, and inventory areas
- Support reverse logistics and return intake processes
- Inventory Control
- Own inventory accuracy across all materials and pre-packaged device kits within the logistics hub
- Perform receiving, putaway, cycle counts, reconciliation, and discrepancy resolution
- Maintain physical inventory organization, traceability, and segregation of materials
- Reconcile inventory against ERP, shipping, and workflow records
- Escalate inventory discrepancies, damaged materials, or process exceptions
- Process Development & Operational Readiness
- Help refine and operationalize workflows prior to launch
- Develop SOPs, checklists, training materials, and visual controls
- Conduct workflow testing, time studies, and layout reviews to improve efficiency and scalability
- Identify operational bottlenecks, process gaps, and physical flow issues
- Support continuous improvement efforts using operational metrics and observations
- Team Support & Operational Discipline
- Help train and oversee temporary labor or additional staff as volume grows
- Reinforce SOP adherence, organization, safety, and quality standards
- Maintain accurate operational records and documentation
- Support a disciplined, audit-ready operating environment
Qualifications
- Required
- 3–5 years of experience in logistics, fulfillment, warehouse, inventory control, or related operations
- Strong hands-on experience with inventory management and fulfillment workflows
- Experience using ERP, shipping, or inventory management systems
- Ability to build and improve operational processes in a fast-paced environment
- Strong organizational skills, attention to detail, and operational discipline
- Comfortable working in a highly hands-on role
- Ability to work onsite in San Francisco
- Preferred
- Experience in healthcare, medical device, regulated, or process-driven environments
- Familiarity with SOP development, inventory controls, audit trails, or quality-focused operations
- Experience with reverse logistics, returns processing, or high-accountability inventory environments
- Serialized inventory, regulated products, ISO, GMP-like or similarly controlled operations
- Familiarity with Lean, 5S, or continuous improvement methodologies
- Startup or early-stage operational experience
Physical Requirements
- Ability to lift and move materials up to 50 lbs
- Ability to stand, walk, bend, lift, and move materials throughout the workday
- Ability to safely use pallet jacks and perform hands-on material handling tasks
Addition Information
First 90 Days
- First 10 Days
- Learn the logistics hub layout, workflows, inventory processes, shipping and return operations, and current operating assumptions.
- Identify immediate process, inventory-control, safety, and documentation gaps while establishing basic daily operating routines and baseline performance metrics.
- First 30 Days
- Refine workflows into clear SOPs, checklists, and operating procedures.
- Test and improve physical flows, staging, shipping, inventory control, and workspace layout to support safe and efficient execution.
- Establish operational metrics and identify risks or process gaps before scale.
- First 45-90 Days
- Support launch and execution of daily fulfillment and inventory operations with strong accuracy, organization, and process discipline.
• • Use operational data to improve throughput, inventory control, and workflow efficiency while helping prepare the operation to scale beyond single-person capacity.
Salary : $32 - $52