Bilingual Customer Service Representative AM

Job Type: Full-time

About All Florida Paper

All Florida Paper is a leading privately-held distributor in the United States, which supplies over 8,000 products throughout 25 countries and across 10 key market sectors, including education, healthcare, and foodservice, lodging, supermarkets, and janitorial/sanitation, exporting, and redistribution. By far, our most valuable asset is our employees, which is why for over 30 years, they have been the primary focus of our resources.

Position Description:

The associate in this position is responsible for assisting our clients and drivers with exceptional service, understanding their primary needs, and ensuring their requests are addressed in a timely manner. Our goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Position Schedule:

40 hours per week as follows:

• Monday - Friday

What you will be doing:

• Answer customers' calls to identify and assess their needs.
• Respond to customer service requests through email.
• Review and verify shipment orders.
• Track shipments and input new data into the system when necessary.
• Assist in reporting and resolving shipment and inventory issues when necessary.
• Process orders in our system.
• Maintain detailed record tracking of inventory reports.
• Assist Sales Representatives with inquiries and orders.
• Receive and process Drivers' paperwork, such as signed invoices, cash, checks, etc.
• Prepare accurate reports for upper management.
• Other general customer service and logistics duties as assigned.

Required Knowledge and Experience:

• Prior experience is a plus.

Skills you need to have:

• Excel knowledge.
• Bilingual (English and Spanish).
• Excellent time management skills, with the ability to multi-task.
• Able to meet deadlines in a fast-paced environment.
• Excellent communication skills. Must provide exceptional customer service and display a professional attitude towards customers.
• Strong phone contact handling skills and active listening
• Dependable/Reliable.

We have excellent benefits, which include:

• Medical, Dental, and Vision insurance partially sponsored by the company.
• Company-sponsored Life Insurance and Short-term disability coverage.
• Company-sponsored employee events.
• 401K program with company matching.
• Paid Holidays.
• PTO and Vacation.