What are the responsibilities and job description for the Receptionist position at All Creatures Animal Hospital?
At All Creatures Animal Hospital, a loving, caring, compassionate personality is key as we strive to provide each client with the best customer service possible while creating a positive experience for their beloved pets. As a receptionist, you are the first face a person sees and the last point of contact before they leave, so it is of upmost importance to have a smiling face, welcoming body language, and a wealth of educational information ready to help the clients in any way possible. While much of your work will be completed at the reception desk, I would not consider this position a “desk job,” as you will be up and down throughout the day helping clients to and from their vehicles, helping get their pets weighed, and showing the clients to their exam rooms. Additionally, receptionists are tasked with ensuring that the lobby is always clean and organized. We expect a lot from our receptionist, and in return we do our best to provide a positive work environment filled with opportunities to learn and grow!
Essential duties and responsibilities
- Provide top-notch customer service
- Maintain a professional appearance (clothes and attitude)
- Being attentive to client and pet needs
- Identify and work compassionately with clients in various emotional states
- Answer and triage phone calls from clients
- Schedule appointments and schedule procedures
- Check-in clients
- Monitor client flow from check-in to discharge
- Monitor schedule and flow
- Client call backs
- Managing record requests between other hospitals and specialty practices
- Client education
- Understand vaccinations, basic lab tests, common diseases, and pet behavior
- Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, exam rooms, kitchen and kennels if needed
- Process payment transactions
- Maintain proper documentation in the medical records
- Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Expected hours: 36 – 40 per week
Benefits:
- 401(k)
- Flexible schedule
- Paid time off
Experience:
- Customer service: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Required)
Work Location: In person
Salary : $12 - $15