What are the responsibilities and job description for the Account Manager position at All Atlantic Benefits?
About Us
All Atlantic Benefits is a vibrant and growing boutique benefits agency headquartered in Hollywood, Florida. We deliver creative, out-of-the-box employee benefits solutions to clients nationwide, and we’re looking for a driven, experienced Account Manager to join our team.
We Offer
- A team-oriented and family-like environment.
- A modern, clean, and bright office setting.
- Convenient location - between I-95 and the Turnpike in Hollywood, FL.
- An opportunity to work with some of the best mentors in the business, and leading experts in alternative funding mechanisms.
- We strive to help all of our team members to increase their knowledge and skill sets to be able to advance their careers in employee benefits.
- The flexibility of a privately owned agency that does not report to shareholders and has the owners/decision-makers onsite.
Compensation & Benefits
- Competitive pay rate plus bonus potential
- Paid time off
- Paid holidays
- Health, dental, and vision
- Employer paid disability and life insurance
- Pre-paid legal services
- Employee assistance program
- Support for professional association memberships and licensing
- 401(k) retirement plan with a Company contribution.
Job Summary
In this role, you’ll manage the workflow for a designated book of business and serve as the primary contact for all lines of employee benefits. You’ll coordinate group insurance renewals, open enrollment, life events, COBRA, billing, reconciliation, and more—while leveraging technology systems to ensure accuracy and compliance.
Key Responsibilities
Client Service & Communication
- Present benefit plans to employees (in-person and by phone)
- Design and distribute benefits materials and open enrollment communications
- Support client and employee inquiries; escalate and resolve service issues
- Train and mentor Junior Account Managers aligned to your book
Renewals & Benefit Administration
- Compile and audit plan data, assist with RFPs, and calculate payroll deductions
- Build and maintain plan rules in online portals (ADP, Employee Navigator, Paylocity)
- Manage implementations and ensure accurate carrier billing
Compliance & Documentation
- Ensure compliance with key benefit-related regulations (HIPAA, ERISA, COBRA, FMLA, ACA, 5500s, Health Care Act)
- Review plan documents, SBCs, benefit booklets, and flyers
- Maintain records in accordance with internal protocols
Operations & Collaboration
- Allocate claims data for Benefit Consultants and Analysts
- Participate in industry and carrier trainings
- Serve as a backup to other Account Managers as needed
What You Bring
- High school diploma or equivalent
- 1–3 years of experience in employee benefits or benefit administration
- 2-15 license preferred
- Proficiency in Microsoft Suite (Excel, Word, PowerPoint)
- Strong organizational and communication skills
- Ability to manage multiple projects under tight deadlines
- Strong analytical skills and working knowledge of plan designs (Fully Insured, Self-Funded, Level-Funded, HSA, HRA plans)
- Familiarity with key benefit-related compliance areas (ERISA, COBRA, FMLA, ADA, ACA, Section 125, Workers' Compensation, Medicare, OBRA, DOL)
- Experience with 401(k) and retirement plans
Abilities and Physical Requirements
- Ability to orally communicate effectively with others
- Ability to communicate effectively in writing
- Ability to work cooperatively with clients, vendors, and colleagues
- Ability to interact patiently and respectfully with a wide variety of individuals
- May be exposed to prolonged periods of sitting in performing regular job duties
- May be required to lift 20 pounds
- May be required to accomplish job duties using various types of equipment and supplies, including but not limited to pens, pencils, calculators, cell phones, computer monitors, computer keyboards, telephones, etc.