Building Material Sales/Rental Specialist (*Hourly)

Objective of Position:

Responsible for the selling projects and materials to both professional contractor customers and retail customers giving all a positive customer experience while at the back desk. The team member in this position will utilize our customer service guidelines during the entire sales process, from customers entering the store, providing product information along with a commitment to ensure customer satisfaction with the materials, project or job that is sold.

Essential Functions:

• Provide excellent customer service. Our customer is everything to us!
• Must have excellent communication skills with both the customer and work team members.
• Must be willing and able to learn product information, construction practices and apply that knowledge to give the customer a quality completed project and sales experience that promotes All American.
• Ability to learn and utilize our processes and our computer system generating quotes, invoicing, orders and receiving.
• Learn and utilize allowed computer programs, sites that facilitate their job.
• Participate in vendor sponsored lunch and learn opportunities for themselves and their customer.
• Be willing to learn and facilitate the Rental Department program to provide customer service to rental customers.
• Ability to travel from site to site, therefore a valid drivers’ license with an acceptable driving record for insurance purposes is required.
• Must be willing to answer the phone as instructed and help the customer on the phone as needed.
• Help customers find the location of products
• Answer customers’ questions and provide information on company policies
• Perform other duties and tasks as assigned

Job Qualifications:

• Previous experience in building materials or construction industry is preferred.
• Education Qualifications- prefer High School diploma but no experience required
• Skills- Problem solver, detail-oriented, outstanding customer service skills, excellent communication skills, actively looks for ways to help people

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The team member is required to stand and use a computer workstation, walk, use hands and fingers, handle, or feel objects, tools or controls; reach with hands and arms, climb stairs; balance, bend, stoop, kneel, crouch or crawl, talk and hear. The team member may occasionally have to lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

This job generally operates in an inside the store environment with occasionally working outside.