What are the responsibilities and job description for the Inside Sales Representative position at All American Home Care LLC?
Be the First Voice. Move Families to Care.
At All American Home Care, the Inside Sales Representative is the first point of contact for families seeking support at home. This role is about more than answering calls. You guide families through the process, verify coverage, and help move each case toward Start of Care with urgency and compassion. If you are organized, confident on the phone, and take pride in follow-through you’ll thrive here.
This role includes a competitive base salary plus commission.
What You’ll Do
At All American Home Care, the Inside Sales Representative is the first point of contact for families seeking support at home. This role is about more than answering calls. You guide families through the process, verify coverage, and help move each case toward Start of Care with urgency and compassion. If you are organized, confident on the phone, and take pride in follow-through you’ll thrive here.
This role includes a competitive base salary plus commission.
What You’ll Do
- Conduct intake calls to understand client needs and caregiver preferences
- Verify insurance coverage (Medicaid, Medicare, MCOs, commercial plans)
- Clearly explain our services and next steps
- Keep leads organized and moving forward
- Follow up consistently to help families complete onboarding
- Document activity accurately in Zoho CRM
- Coordinate with internal teams to ensure smooth case activation
- Manage a high volume of inbound and outbound calls
- You’ll play a key role in helping families access care quickly and smoothly.
- Leads move forward consistently
- Families feel informed and supported
- Insurance verification is accurate and timely
- Start of Care timelines are efficient
- CRM notes are clear and organized
- You take ownership of your pipeline
- 2 years of experience in inside sales, intake, healthcare, or insurance
- Strong phone presence and communication skills
- Experience with Medicaid, Medicare, or MCOs (preferred)
- CRM experience (Zoho a plus)
- Ability to manage multiple active cases
- Comfort in a fast-paced environment
- Bilingual English/Spanish (strongly preferred)
- Attention to detail
- Consistent follow-up
- Emotional intelligence
- Accountability
- Team collaboration
- We move quickly.
- We support families during important moments.
- We value ownership, communication, and follow-through.
- We are growing, and strong team members grow with us.