What are the responsibilities and job description for the Field Supervisor - Home Care position at All American Home Care LLC?
Position Overview
The Field Supervisor is responsible for overseeing the quality of non-skilled home care services in the field. This role conducts in-home supervisory visits, observes caregiver performance, ensures services are delivered according to the plan of care, and supports both clients and caregivers to maintain high standards of care.
This is a field-based role requiring daily travel to client homes throughout Philadelphia.
Key Responsibilities
Field Supervision
The Field Supervisor is responsible for overseeing the quality of non-skilled home care services in the field. This role conducts in-home supervisory visits, observes caregiver performance, ensures services are delivered according to the plan of care, and supports both clients and caregivers to maintain high standards of care.
This is a field-based role requiring daily travel to client homes throughout Philadelphia.
Key Responsibilities
Field Supervision
- Conduct routine in-home supervisory visits with clients and caregivers
- Observe caregivers during service delivery
- Ensure caregivers follow the client’s plan of care
- Identify care concerns, safety risks, or training needs
- Provide coaching, guidance, and feedback to caregivers
- Support new caregiver field orientation and shadow visits
- Address professionalism, attendance, and performance concerns
- Report issues to office leadership as needed
- Serve as the agency’s on-site representative during visits
- Address client concerns related to caregiver performance or care quality
- Report client feedback, complaints, or service issues promptly
- Complete supervisory visit documentation accurately and on time
- Ensure compliance with agency policies and state regulations
- Report incidents, safety concerns, or suspected neglect/abuse immediately
- Communicate visit outcomes to coordinators, scheduling, and management
- Support retention and quality improvement initiatives
- Active CNA license (required)
- Valid driver’s license and reliable vehicle (required)
- Ability to travel daily throughout Philadelphia
- Prior experience in home care, caregiving, or field-based roles
- Strong observation, communication, and documentation skills
- Professional, dependable, and organized
- Experience conducting supervisory or field visits
- Knowledge of non-skilled home care services
- Familiarity with EVV systems is a plus
- Monday–Friday
- Field-based role with frequent travel
- Occasional evening or weekend visits as needed
- No desk-bound work; primarily in the field
- Direct impact on care quality and client satisfaction
- Opportunity for growth into operations or leadership roles
- Supportive team and structured training provided